Financial Counselor: Acute Care Program-Sign on Bonus

7 days ago


Naples, United States David Lawrence Center Full time
Financial Counselor: Acute Care Program-Sign on Bonus

Department: Crisis Unit - Mental Health and Substance Use

Location: Naples, Florida

Employment Type: Full-Time

Salary: Non-Exempt. $19-$24 per hour

Schedule: Sunday - Thursday 8am - 4pm

Reports to: Practice Manager

Benefits: Include but not limited to - Medical, 401k, tuition reimbursement, etc.

Position Summary:

The Financial Counselor in the Crisis Unit is responsible for providing financial guidance and support to patients and their families navigating mental health and substance use crises. The role involves working closely with patients, care providers, and insurance companies to assess financial obligations, explain treatment costs, and help patients explore funding options. The counselor ensures that patients understand their financial responsibilities while also offering compassionate support during what is often a high-stress situation.

Key Responsibilities:

  1. Patient Financial Assessment:
  2. Meet with patients and families to assess their financial situation.
  3. Provide a clear explanation of costs related to mental health and substance use treatments.
  4. Review and verify insurance coverage, including copayments, deductibles, and out-of-pocket expenses.
  5. Assist patients in applying for sliding scale programs.
  6. Identify alternative funding sources, such as state, federal, or community assistance programs.
  7. Collaborate with insurance companies to verify coverage and resolve billing issues.
  8. Obtain pre-authorizations and ensure that all treatments are properly documented for insurance claims.
  9. Crisis Support:
  10. Provide empathetic support and financial counseling in a manner sensitive to the emotional and mental health needs of patients and their families.
  11. Help reduce financial stress by providing clear communication and assistance during the crisis period.
  12. Documentation:
  13. Maintain detailed records of patient insurance verifications and payment agreements.
  14. Ensure confidentiality of patient financial information in compliance with HIPAA and other regulatory standards.

Qualifications:

  1. Education:
  2. High School Diploma or equivalent - required.
  3. Associate's or Bachelor's Degree in Finance, Accounting, or a related field - preferred.
  4. Experience:
  5. Minimum of 2 years of experience in a healthcare setting, preferably in financial counseling or billing - Required.
  6. Experience working with mental health or substance use treatment centers is a plus - Preferred.
  7. Skills:
  8. Strong understanding of insurance processes and financial assistance programs.
  9. Excellent communication and interpersonal skills, with the ability to explain complex financial concepts clearly and compassionately.
  10. Ability to handle sensitive financial information with discretion and professionalism.
  11. Proficient in Microsoft Office Suite.
  12. Empathy and compassion when dealing with individuals in crisis situations.
  13. Strong problem-solving skills and attention to detail.
  14. Ability to work independently and within a team setting.
  15. Adaptability and emotional resilience in high-stress situations.
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