Service Specialist

5 days ago


Leesburg, United States Campus USA Credit Union Full time

Job Location: Leesburg Branch - Leesburg, FL

Position Type: Full Time

Job Category: Banking

The new location is coming in early Spring 2025 Hiring now, this position will begin after the New Year

***Level for this position will be assigned at offer based on skills and experience***

***All experience must be demonstrated on the application and verifiable.***

  • Service Specialist 1: Starting at $32,600
  • Service Specialist 2: Starting at $38,200
  • Service Specialist 3: Starting at $46,000

The hours for this position are:

Monday - Thursday: 7:45 AM - 4:15 PM / 8:45 AM - 5:15 PM (Alternating)

Fridays: 7:45 AM - 4:15 PM / 9:45 AM - 6:15 PM (Alternating)

Saturdays: 2 per month from 8:45 AM - 12:15 PM.

Multiple positions available.

Role:

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts, and educating members on CAMPUS' products and services. This is a sales and service position that strives to establish relationships with members so that CAMPUS will be their primary financial institution.

Essential Functions & Responsibilities:

  • Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
  • Receives and processes member financial transactions, including deposits, withdrawals, loan payments, and member-requested transfers.
  • Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Performs other duties as assigned.
  • Adheres to and follows all governmental regulations and policies.

Qualifications:

Education:

  • High School Diploma or GED.

Experience:

  • Service Specialist 1: 0-1 year of general experience.
  • Service Specialist 2: 1-3 years of similar or related experience and lending experience is preferred.
  • Service Specialist 3: 3-5 years of similar or related experience and lending experience is required. Supervisory experience preferred.

Other Skills:

  • Cash Reconciliation.
  • Confidentiality and Discretion.
  • Cross-Selling.
  • Excellent Member Service.
  • Microsoft Office Products.
  • New Account Openings.
  • Oral and Written Communication Skills.
  • Product Knowledge.

Full Time Employee Benefits Package:

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees

EOE/AA including Veterans and Disabled

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