Senior Program Director
5 days ago
GENERAL FUNCTION: Under the guidance of the Branch Director, the Senior Branch Director II will oversee the development of staff, programs, finances, and daily operations of several departments including Aquatics, Fitness and Group Exercise, and Youth & Family. The Senior Program Director acts as a liaison to committee(s) and advisory board(s) as directed and plays an active leadership role in the Association's Strong Community Campaign. It is anticipated that an average workweek will consist of 50 hours to complete duties.
Staff Development:
- Responsible for recruiting, hiring, training, developing, scheduling, and managing a high-performing staff focused on providing exceptional service and working well as a team.
- Developing strategies to provide support and motivation to staff for the achievement of goals and retention.
- Reviewing and evaluating staff performance.
- Maintaining staff retention through positive reinforcement and support.
- Responsible for safety drills/audits, monthly documented staff meetings/development, and trainings.
- Ensuring staff certification records are current and fulfill all in-service standards.
Program Operations:
- Ensuring all programs comply with YMCA standards and methods of operation.
- Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.
- Building and expanding program enrollment and participation.
- Keeping accurate records of attendance, retention, member, and non-member participation.
- Monitoring and evaluating the delivery and effectiveness of programs and staff for the highest possible level of quality.
- Being visible to staff and members while at work.
- Responding to all member and community inquiries and concerns within 24 hours.
- Communicating program information, changes, and needs in a timely manner to supervisor and branch staff.
Fiscal Management:
- Developing, monitoring, and meeting or exceeding budget targets.
- Producing effective and efficient staff schedules within set payroll budget parameters.
Strong Community Campaign/Financial Development:
- Providing leadership for assigned aspects of the Strong Community Campaign, special events, and other fund development to ensure fundraising goals are met.
Facilities:
- Maintaining complete familiarity with all risk management procedures and policies.
- Maintaining program area and equipment in an orderly, clean, and safe condition; reporting any irregularities to maintenance personnel.
- Conducting multiple daily walk-throughs.
- Keeping an up-to-date inventory of all equipment, materials, and supplies.
Other:
- Serving as a member of the branch management team performing specific duties that support the overall success of branch operations.
- Communicating information promptly to all branch leadership and departmental staff.
- Attending applicable training and conferences to further professional development.
- All other duties as assigned.
EFFECT ON END RESULT: Providing leadership and guidance to ensure the achievement of goals and objectives of the branch with high levels of participation, satisfaction, and retention of members, participants, and staff.
MINIMUM ENTRY REQUIREMENTS:
Education/Experience Requirements:
- Minimum age of 24.
- Bachelor’s Degree in a related field (10 years proven YMCA management experience will be equivalent to a degree).
- Minimum 3 years of experience and proven success managing, hiring, training, developing staff, and managing a budget.
Job Requirements:
- Commitment to the YMCA mission, vision, and values.
- Must attend New Employee Orientation within 30 days of hire.
- Complete required trainings and/or certifications for the position in accordance with Conditions of Employment.
- Possess a clear and complete understanding of exercise science principles, and the ability to apply those principles in a practical wellness atmosphere.
- Learn all emergency procedures and action plans for the branch.
- Understand and abide by all policies and procedures as set forth by the association.
- Work a schedule that reflects the needs of the branch, including evenings and weekends.
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