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Service ExpeditorFood Runner
1 week ago
Primary Functions of the Job:
Provide fast and efficient service for all dining room guests. Ensure that the food is being served quickly and in a timely manner.
Secondary Functions of the Job:
Assignments from the Restaurant Manager.
Job Responsibilities:
- Maintain and use all safety procedures and practices. Immediately report any unsafe conditions, current or potential, to the Restaurant Manager.
- Must be on time and ready to work for all shifts.
- Adhere to designated schedule.
- Must be clean and well-groomed and abide by the proper dress code at all times.
- Consistently use safe and sanitary food practices.
- Keep work areas clean, neat, and organized (CNO) at all times during shift. Practice “clean as you go” policy.
- Must always use proper equipment for the job.
- Understand and perform opening side work, throughout service duties, closing responsibilities, and all related tasks.
- Food runner must know all tables and seat numbers to properly present and introduce all food items to guests at the table, serving ladies first (no auctioning off items).
- Provide attentive, first-class service for all guests. Food is served from the left of the guest and removed from the right. All protein is to be put in the 6 o’clock position.
- Every guest, every time: Ensure consistency of food product. All items should taste and look the same every time.
- All plates should be served clean, neat, and presentable.
- Must present and describe all food items to the guest when placing it in front of them. This includes describing the different oysters or other special ingredients.
- The edges of all plates must be wiped before they leave the kitchen to ensure that they are clean and neat.
- Maintain an upbeat disposition throughout your shift.
- Immediately communicate to the responsible server any guest needs or requests.
- Immediately communicate with the Restaurant Manager about any guest dissatisfaction as soon as it occurs.
- Offer help whenever possible.
- Always follow the training guidelines as outlined in the food runner training manual.