Operations Manager, Skai
5 days ago
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms, and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position include:
- Manage and coordinate daily Front of the House and Heart of the House operations with proper delegation.
- Long term planning to create initiatives that further the outlet's overall goals.
- Assess and analyze outlet budgets to find ways to minimize expenses and optimize profits.
- Identify potential problems and points of friction, working to find solutions to maximize efficiency and revenue.
- Identify opportunities to expand or shift course to take advantage of changes in the market.
- Monitor the reservation status and communicate with the culinary team.
- Plan and control staffing to meet business needs and budget.
- Work with Talent & Culture to recruit suitable colleagues.
- Control outsourced labor supply, casual labor, and overtime.
- Communicate with the team during daily briefings and conduct monthly department meetings.
- Ensure regular training and re-training when needed.
- Maintain service standards and procedures for the outlet, ensuring they are achieved and followed.
- Ensure hygiene and food safety compliance in the outlet and related areas.
- Lead the F&B team to personalize the guest dining experience and ensure compliance with LQA standards and delivery of Service Promise.
- Provide immediate attention to guest complaints and provide appropriate service recovery.
- Work closely with the culinary team to maintain food quality and create attractive food products.
- Regularly review guest comments/VOG with the team and implement solutions for continuous improvement.
- Focus on the dining experience for LCAH members.
- Implement, monitor, train, and maintain control measures to impact food costs, beverage costs, labor costs, and operating supply costs.
- Plan, implement, and measure profit enhancement programs in menu engineering, profit contribution, revenue generation, and pricing.
- Interpret financial reports and create plans or promotions to improve profits.
- Compile financial data to coach the service team on suggestive selling to improve financial performance.
- Provide necessary training and guidance to the F&B team to ensure high standards and quality of products and services.
- Recruit, develop, and retain a competent and confident F&B team.
- Support the F&B team to be consistent in service using a collaborative leadership style.
- Drive consistent service and process improvement.
- Use the performance review process to identify and develop talent.
- Interface the needs/requirements of other departments with the F&B Service.
- Provide a level of Safety & Security for all colleagues.
- Develop knowledge and skills to grow as a business partner and leader.
Qualifications:
- 5 years of F&B management experience, with a minimum of 3 years as Outlet Manager.
- Experience in a similar size/style of 5* hotel.
- Diploma/degree in Hospitality Management.
- Knowledge in financial and marketing areas.
- Leadership and people management skills.
- Good interpersonal and communication skills.
- Able to work under pressure and independently.
- Service-oriented with an eye for detail.
- Strong computer skills, proficient in Microsoft Office (Word & Excel).
- Strong problem-solving and decision-making skills.
- Effective conflict management skills, respecting a diverse, multi-cultural environment.
- Ability to use sensitivity and discretion in supporting guest needs.
- Leads to constantly improve the guest service experience and team performance.
- Collaborative, enabling, and entrepreneurial leadership skills.
- Career-focused, wanting to grow and develop, self-driven.
Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit, and promote diverse talent.
Why work for Accor? We welcome you as you are and support you to grow and learn every day. Work brings purpose to your life, allowing you to explore Accor’s limitless possibilities.
If you feel ready for your next professional challenge, apply at https://careers.accor.com/.
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