IT TECHNICIAN

IT TECHNICIAN

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2024

First Credit Union is Arizona's first credit union. Since 1929, we have been dedicated to delivering quality products and services that contribute to the financial needs of our members. Our commitment to creating a "People Helping People" culture is as strong as ever.

We currently seek an IT Technician at our Chandler Corporate Headquarters. This position requires excellent oral and written communication skills, a positive attitude and desire to succeed in a sales and service culture. The ideal candidate will have a minimum of two years of experience and/or education.

As IT Technician, you will analyze and provide support for credit union technology systems. Resolve or assign support tickets to appropriate IT staff members and notify IT management of problems that are urgent or require special attention. Assist with hardware, software and operating system updates and deployment.

Essential Functions:

• Provide prompt, help desk technical support to staff by phone, email, chat, in person and using other communication methods.
• Assist with deployment, documentation, management, and maintenance of various First Credit Union IT systems, including but not limited to Workstations, Servers, Imaging, Automation, Antivirus, Cyber Security, Financial and Backup systems.
• Facilitate support with existing vendors using established support channels, keep others on the IT solutions team and credit union team aware of status.
• Assist in executing and updating disaster recovery procedures and work instructions.
• Maintain and monitor the distribution of server and workstation security patches and updates.
• Respond and support Cybersecurity Team, in the prevention of, and response to, Cybersecurity events.
• Perform all other duties or responsibilities as required by the position or as instructed by the IT Department Manager.Understand and follow Credit Union policies and procedures.
• Ability to handle confidential/sensitive information in a professional manner.
• Provide periodic status updates as needed or directed by Management. Participate in IT staff meetings and attend other meetings, seminars or training.
• Comply with the Bank Secrecy Act (BSA) and complete all annual required training by assigned due dates.

• Provide prompt, help desk technical support to staff by phone, email, chat, in person and using other communication methods.
• Assist with deployment, documentation, management, and maintenance of various First Credit Union IT systems, including but not limited to Workstations, Servers, Imaging, Automation, Antivirus, Cyber Security, Financial and Backup systems.
• Facilitate support with existing vendors using established support channels, keep others on the IT solutions team and credit union team aware of status.
• Assist in executing and updating disaster recovery procedures and work instructions.
• Maintain and monitor the distribution of server and workstation security patches and updates.
• Respond and support Cybersecurity Team, in the prevention of, and response to, Cybersecurity events.

At First Credit Union we take pride in offering you a professional, friendly, and cohesive working environment where you can grow and succeed while enjoying the satisfaction of helping others. We also offer competitive pay and superior benefits which include:

• Generous Paid Time Off (PTO)
• 11 Paid Holidays
• Medical and Dental Insurance
• LTD/AD&D/Life Insurance
• 401(k) Plan with Company Match plus an additional Retirement Plan funded by FCU.
• Special Recognition Programs
• Employee of the Quarter
• Co-worker Recognition Program
• Anniversary Incentives
• Furthering Education Recognition
• Professional Development Opportunities
• University of First Credit Union
• Opportunity to Advance
• FCU believes in developing their staff to reach their full potential
• Promoting from within is our preference. We are proud of how many of our staff we are able to promote.
• Tuition Assistance
• Great shifts - Monday through Friday only

First Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.