Mobile Associate

4 weeks ago

Colorado Springs, United States T-Mobile USA, Inc. Full time $17 - $20

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, deepening relationships with customers and ensuring their satisfaction.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly and fully onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, carrying keys to the kiosk cabinets, locking/securing the kiosk and assets, and reporting any lost keys or assets to your manager.
  • Customer obsessed. Passionate, friendly, and engaging with customers. Able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Committed to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to drive sales activity in your location. Able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Ability to perform price overrides for specialty offers specific to National Retail.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account setup to device support and account servicing.
Education
  • High School Diploma/GED (Required)
Work Experience
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
  • At least 18 years of age
  • Legally authorized to work in the United States
Travel
  • Travel Required (Yes/No): No
DOT Regulated
  • DOT Regulated Position (Yes/No): No
  • Safety Sensitive Position (Yes/No): No

Hourly Base Pay

$16.50

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all bases, offering medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

  • Mobile Associate

    1 month ago

    Colorado Springs, United States T-Mobile Full time

    T-Mobile - 2012 Southgate Rd [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform side-by-side...

  • Mobile Associate, Store-in-Store

    3 weeks ago

    Colorado Springs, United States T-Mobile Full time

    T-Mobile - 1850 E Woodman Rd [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform side-by-side...

  • Mobile Associate

    3 weeks ago

    Heber Springs, United States T-Mobile Full time

    T-Mobile - 1426 Hwy 25b Suite A [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform...

  • Mobile Associate, Retail Sales

    6 days ago

    Denham Springs, United States T-Mobile Full time

    T-Mobile - 34130 LA Highway 16 Ste A [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform...

  • Mobile Associate, Store-in-Store

    20 hours ago

    Saratoga Springs, United States T-Mobile Full time

    T-Mobile - 1083 N Redwood Rd [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform side-by-side...

  • Mobile Associate, Store-in-Store

    2 months ago

    Hot Springs National Park, United States T-Mobile Full time

    T-Mobile - 1368 Higdon Ferry Rd [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform...

  • Customer Service Account Associate

    4 days ago

    Colorado Springs, United States T-Mobile Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Customer Service Account Associate

    5 months ago

    Colorado Springs, United States T-Mobile US, Inc. Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple Customer Service, Associate, Account, Spring, Total Rewards, Service, Retail

  • SENIOR LIBRARY ASSOCIATE

    4 days ago

    Colorado Springs, United States Pikes Peak Library District Full time

    APPLICANTS MUST BE ABLE TO WORK THE SCHEDULE POSTED IN THE ANNOUNCEMENT SENIOR LIBRARY ASSOCIATE - MOBILE LIBRARY SERVICES Penrose Library 20 hours per week, non-exempt | Position # 170943004 Open to all qualified current staff and external applicants. Date Posted: January 02, 2024 Location: 20 N Cascade Ave., Colorado Springs, CO 80903 Starting Wage: $17.85...

  • Mobile Device Analyst

    1 week ago

    Bonita Springs, United States AppleOne Technical Staffing Full time

    OverviewThis position will be focused on mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis. This Analyst will also be responsible for wide distribution of mobile applications as well as establishment of ongoing upkeep of technical documentation as needed to support the MDM environment and...

  • Mobile Device Technician

    4 weeks ago

    Bonita Springs, United States AppleOne Technical Staffing Full time

    Position is 100% onsite and will start as a 6 month contractOverviewThis position will be focused on mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis. This Telecom Analyst will also be responsible for wide distribution of mobile applications as well as establishment of ongoing upkeep of technical...

  • Mobile Device Technician

    2 weeks ago

    Bonita Springs, United States AppleOne Technical Staffing Full time

    Position is 100% onsite and will start as a 6 month contractOverviewThis position will be focused on mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis. This Telecom Analyst will also be responsible for wide distribution of mobile applications as well as establishment of ongoing upkeep of technical...

  • Mobile Device Analyst

    1 week ago

    Bonita Springs, United States AppleOne Technical Staffing Full time

    OverviewThis position will be focused on mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis. This Analyst will also be responsible for wide distribution of mobile applications as well as establishment of ongoing upkeep of technical documentation as needed to support the MDM environment and...

  • Customer Experience Specialist for Libraries

    1 day ago

    Colorado Springs, Colorado, United States Pikes Peak Library District Full time

    Job Description: Senior Library Associate - Mobile Library ServicesWe are seeking a highly motivated and experienced individual to join our Mobile Library Services team as a Senior Library Associate. In this role, you will provide exceptional public service, promote library services, and engage with the community through outreach and programming activities....

  • Mobile Diagnostic Imaging Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States Advantis Medical Full time

    Ultrasound Technologist Job in Colorado SpringsAdvantis Medical is seeking a skilled Ultrasound Technologist to work in Colorado Springs, Colorado.Job OverviewWe are looking for an experienced professional to provide high-quality patient care as an Ultrasound Technologist at Centura - St. Francis Hospital in Colorado Springs. As a travel clinician, you will...

  • Associate VP Product Management

    4 days ago

    Colorado Springs, United States Humana Inc. Full time

    Employment Type: Full-TimePosted on: Jul 30, 2021Profile:The Associate VP, Product Management will lead, manage and direct the overall product strategy for Enclara Pharmacia. This includes all facets of Enclara's digital product offering, including managing the product throughout the technical platform lifecycle, defining the product story, customer...

  • Employee Benefits Associate Account Rep

    4 weeks ago

    Colorado Springs, United States USI Holdings Corporation Full time

    Start Date: July 7th, 2025The Employee Benefits Account Representative Program provides in-depth training to prepare associates for client-facing and customer-oriented roles. Throughout the eighteen - month training program, associates join a mentorship business group, led by industry experts, to further develop skills while increasing role-specific levels...

  • AppleOne Technical Staffing | Mobile Device Technician

    3 weeks ago

    bonita springs, United States AppleOne Technical Staffing Full time

    Position is 100% onsite and will start as a 6 month contractOverviewThis position will be focused on mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis. This Telecom Analyst will also be responsible for wide distribution of mobile applications as well as establishment of ongoing upkeep of technical...

  • Sales Associate NEW INCREASED WAGES

    4 months ago

    Colorado Springs, United States Beaches Tanning Center Full time

    Beaches Tanning Center is looking to hire part-time or full-time Sales Associate for our Colorado Springs location! Are you an energetic person who excels at customer service and wants to work in an upbeat, fast-paced environment? Are you looking for a job that will work around your other commitments? Do you want to write your own paycheck with uncapped...

  • Mobile Service Technician

    3 weeks ago

    Lithia Springs, Georgia, United States HOME DEPOT U.S.A., INC. Full time

    The Mobile Service Mechanic plays a crucial role at Home Depot U.S.A., Inc. As a key member of our team, this position is responsible for maintaining a fleet of rental equipment across various store locations and customer job sites within their designated market area. The primary focus of this role is on preventive maintenance, ensuring the optimal...