Collections Specialist

2 weeks ago

Baltimore, United States Holly Poultry Full time
Job Details

Job Location

Holly Poultry Inc - Baltimore, MD

Salary Range

$56,000.00 - $56,000.00 Hourly

Job Category

Accounting

Description

Holly Poultry has been providing poultry to the Baltimore area for more than 60 years. Today, Holly Poultry's geographic reach has expanded across the Mid-Atlantic and into the Northeast, selling to a wide variety of customers from small intercity grocery stores to national restaurant chains and food service distributors. Hollys rapidly growing business supports customers nationwide.

BE PART OF OUR TOMORROW

We are currently hiring for: Collections Specialist

We are seeking a highly organized and detail-oriented Collections Specialist to join our accounts receivable team. The Collections Specialist will be responsible for managing and collecting outstanding accounts receivable from customers, ensuring timely payments, and maintaining positive customer relationships. This role requires excellent communication skills, attention to detail, and the ability to work independently to resolve payment issues efficiently.

Key Responsibilities

  • Accounts Receivable Management:
    • Monitor and manage outstanding customer accounts to ensure timely payments.
    • Review aging reports regularly and prioritize collections efforts based on outstanding balances.
    • Contact customers (via phone, email, or written correspondence) to follow up on overdue invoices and resolve any payment discrepancies.
    • Work with customers to arrange payment plans when necessary and ensure adherence to agreed-upon terms.
  • Customer Relationship Management:
    • Maintain professional and courteous communication with customers to foster positive relationships.
    • Investigate and resolve customer disputes, billing errors, or concerns related to collections.
    • Collaborate with the sales, customer service, and finance teams to provide support in resolving payment issues.
  • Documentation & Reporting:
    • Keep accurate and up-to-date records of all collection activities in the company's ERP or accounting software.
    • Prepare weekly and monthly reports on collection status, aged receivables, and account trends for management.
    • Document all communication with customers regarding collections to ensure proper records are maintained.
  • Credit Risk Management:
    • Assess and evaluate customer credit risk for potential late payments or defaults.
    • Monitor customer credit limits and work with the credit team to ensure proper credit controls are in place.
  • Dispute Resolution:
    • Work with internal teams to address and resolve billing disputes, chargebacks, or discrepancies in customer accounts.
    • Coordinate with legal or third-party collections agencies if necessary for accounts that are severely overdue.
Qualifications

Qualifications

  • Bachelor's degree in finance, Accounting, Business, or a related field (preferred).
  • Minimum of 3-5 years of experience in collections, ideally within the manufacturing industry.
  • Familiarity with ERP systems and accounting software (e.g., Canopy, SAP, Oracle, QuickBooks).
  • Strong communication skills, both written and verbal.
  • Ability to handle difficult conversations and maintain professionalism with customers.
  • Excellent organizational and time-management skills.
  • Attention to detail and ability to resolve complex issues efficiently.
  • Strong analytical skills to identify trends in accounts receivable and payment histories.
  • Candidate must successfully pass post-offer/pre-employment drug and background screen.

Compensation:

  • Competitive salary based on experience.
  • Benefits package including [healthcare, paid time off, etc.].

Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

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