Information Technology Specialist I

3 weeks ago


Richmond, United States California Department of Public Health Full time $6,323 - $10,230
Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) protects the public's health and supports creation of positive health outcomes for individuals, families and communities in collaboration with local health departments and state, federal and private partners.

This position provides information technology support for programs and their laboratories on CDPH’s Richmond Laboratory Campus, a 29-acre site in Richmond, California.

Parking and a BART shuttle service is provided.

Job Description And Duties

Under general direction of the Information Technology Manger I, the Information Technology Specialist I (ITS I) provides leadership and technical expertise in performing a wide variety of tasks requiring innovative problem-solving within broadly stated and non-specific guidelines at the Richmond Laboratory Campus of the CDPH.

The ITS I works independently on assignments and leads teams to complete all tasks for providing client services. The ITS I assists in the support of the day-to-day operation and maintenance of all information technology (IT) hardware, software, and peripherals. This includes overall installation, maintenance, and administration of information technology (IT) resources in support of a centralized IT environment.

The ITS I acts as a project leader, implementer, or technical specialist in support of complex technology systems, including teleprocessing networks, that may affect a large number of people on a long term basis. The ITS I triages IT help desk tickets as a technical lead. The ITS l prioritizes and assigns first level support requests to team members, assists with resolution of first level support tickets, handles second level support tickets, and elevates issues to higher level support staff when appropriate.

The ITS I establishes effective working relationships and collaborations with diverse technical and non-technical staff and management at local, state, and federal agencies. The ITS l collaborates with program staff members, customers, IT professionals, management, and other stakeholders to support and manage requirements gathering, design, development, testing, integration, implementation, production support and maintenance of new and current systems.

“Upon appointment to this position in the Contra Costa county, employees shall receive a 5 percent pay differential. If an employee transfers out of an eligible location or classification the differential shall be rescinded.”

The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

Final Filing Date: 1/3/2025

Position Details

Job Code #: JC-460648

Position #(s): 580-155-1402-001

Working Title: Desktop Support Specialist

Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A $6,954.00 - $9,319.00 B $7,635.00 - $10,230.00 C

# of Positions: 1

Work Location: Contra Costa County

Telework:

In Office

Job Type: Permanent, Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at Apply@cdph.ca.gov or (916) 445-0983.


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