Client Service Coordinator

4 days ago

Los Angeles, United States Banfield Pet Hospital Full time

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

THE FIVE PRINCIPLES
  • Quality - The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency - We use resources to the full, waste nothing and do only what we can do best.
  • Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening
FUNCTIONAL
  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
  • Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills: Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills: Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability: Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability: Ability to add, subtract, multiply.

  • Client Supportive Services Coordinator

    1 day ago

    Los Angeles, United States Special Service for Groups, Inc- HOPICS Full time

    Job DescriptionJob DescriptionSpecial for Service Groups IncJob AnnouncementTitle: Client Supportive Services Coordinator                 Division: HOPICSFLSA: Non-Exempt                                                     Supervisor: Supportive Services Program ManagerPay Range:...

  • Client Services Coordinator

    7 days ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    About the RoleWe are seeking a skilled Client Services Coordinator to join our HOPICS team. As a key member of our staff, you will work closely with clients, stakeholders, and internal teams to deliver high-quality services and achieve our mission.Responsibilities:Provide exceptional customer service, responding to client inquiries and concerns in a timely...

  • Client Service Coordinator

    7 days ago

    Los Angeles, California, United States Freedom Home Care Full time

    Job OverviewThe Client Care Coordinator plays a pivotal role in ensuring the seamless delivery of high-quality home care services. Reporting directly to the Visiting Angels Director, this professional is responsible for coordinating various aspects of service implementation, including scheduling, staffing, and continuity of care.Key ResponsibilitiesImplement...

  • Client Service Coordinator

    4 days ago

    Los Angeles, United States Banfield Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...

  • Client Services Manager

    7 days ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    Client Services Manager Job Description"> Special Service for Groups, Inc- HOPICS is committed to providing quality services to individuals and families in need. We are seeking a skilled Client Services Manager to join our team.">"> Main Responsibilities"> - Coordinate with other project staff and partners to provide housing services and supportive services...

  • Client Services Coordinator Specialist

    6 days ago

    Los Angeles, California, United States A Community of Friends Full time

    About the RoleWe are seeking a skilled and compassionate Case Manager I to join our team at A Community of Friends. In this role, you will work closely with tenants to provide individualized case management services, connecting them with resources and support to help them achieve their goals.You will be responsible for conducting assessments, developing...

  • Client Services Coordinator

    7 days ago

    Los Angeles, California, United States Telecare Full time

    We are seeking a skilled and compassionate Client Services Coordinator to join our team in Los Angeles. This is an exciting opportunity to make a meaningful difference in the lives of individuals with mental illness and other co-occurring disorders.About the RoleAs a Client Services Coordinator, you will serve as a primary support and case manager for...

  • Client Service Coordinator

    4 days ago

    Los Angeles, California, United States The People Concern Full time

    About the RoleThe Client Service Coordinator will play a critical role in leading a collaborative effort to house vulnerable and chronically homeless individuals in specific areas of Los Angeles. Working closely with the FSP team, this individual will ensure that clients have a successful process for obtaining housing and accessing supportive services.Key...

  • Homeless Services Coordinator

    9 hours ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    About the Role">We are seeking an experienced Homeless Services Coordinator to join our team at Special Service for Groups, Inc- HOPICS. As a Homeless Services Coordinator, you will be responsible for coordinating services and providing case management to support clients' housing stability.">You will work closely with clients to develop individualized...

  • Client Onboarding Coordinator

    2 days ago

    Los Angeles, California, United States Choice Health Group Full time

    About the RoleThe Client Onboarding Coordinator will be responsible for managing the intake process for new clients, ensuring a smooth transition from hospital or related facilities to home health care.You will work closely with hospital social services and discharge planning teams to facilitate home health services, while also obtaining necessary...

  • Community-Based Service Coordinator

    7 days ago

    Los Angeles, California, United States Social Service Staffing & Recruiting, Inc. Full time

    We are excited to announce a new opportunity for a Community-Based Service Coordinator to join our team at Social Service Staffing & Recruiting, Inc. As a Service Coordinator, you will work closely with clients, families, and service providers to develop and implement individualized service plans that meet the unique needs of each...

  • Homeless Services Coordinator

    5 hours ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    Job Description:">The Homeless Services Coordinator will work under the direction of the Supervisor and/or Program Manager to provide comprehensive case management services to individuals, families, and TAY (Youth) seeking services through the Coordinated Entry System for housing.This position is responsible for coordinating with other project staff and...

  • Spanish speaking Service Coordinator

    4 days ago

    Los Angeles, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionService Coordinator needed in LA to work with developmentally delayed young children in early intervention in a community based position. The position is office based with community visits. This position is full time, M - F basic business hours and is for about 4+ months starting ASAP. $35/ hour + mileage reimbursement....

  • Client Service Specialist

    3 days ago

    Los Angeles, United States CCG Business Solutions, LLC Full time

    Company Description CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist. Job Description We currently have an opening for a...

  • Client Services Specialist

    1 hour ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    Job DescriptionHousing and Community SupportThe Case Manager will provide supportive services to clients, promoting housing retention, community integration, life skills, and improved health and wellness. This role involves engaging with clients, assessing their needs, and connecting them with relevant resources and support systems.Ensure clients maintain...

  • Homeless Services Coordinator

    7 days ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    About Our TeamSpecial Service for Groups, Inc - HOPICS is a leading provider of homeless services, dedicated to empowering individuals and families to achieve stable housing and self-sufficiency. We are committed to delivering high-quality services that meet the unique needs of our clients, and we're seeking a skilled Case Manager to join our...

  • Client Services Specialist

    5 days ago

    Los Angeles, California, United States Pacific Clinics Full time

    The Housing Specialist role at Pacific Clinics involves working closely with clients to understand their needs and develop strategies to address those needs. You will be responsible for providing client advocacy and case management services under the supervision of the Housing Supervisor.This includes supporting clients in establishing benefits, linking them...

  • Client Services Coordinator

    6 days ago

    Los Angeles, California, United States JS Abrams Law Full time

    Job SummaryWe're seeking a skilled Legal Intake Specialist to join our team at JS Abrams Law. As a key member of our team, you'll be responsible for managing new client onboarding, screening incoming client calls, and performing various clerical tasks to support our lawyers.Responsibilities and QualificationsManage new client onboarding and data entry to...

  • Service Coordinator for Developmentally Delayed Children

    7 days ago

    Los Angeles, California, United States Social Service Staffing & Recruiting, Inc. Full time

    We are seeking a highly skilled and compassionate Service Coordinator to join our team at Social Service Staffing & Recruiting, Inc. In this role, you will provide service coordination with and on behalf of persons with developmental disabilities and their families.Key Responsibilities:Ensure clients receive services and supports consistent with individual...

  • Homeless Services Coordinator

    7 days ago

    Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    Job SummaryThe Homeless Services Coordinator will be responsible for providing critical support services to individuals experiencing homelessness. This role requires a high level of compassion, empathy, and dedication to making a positive impact in the community.Key FunctionsDevelop and implement individualized service plans in collaboration with clients and...