Office Clerk

The City is hiring entry level clerical staff for various departments. No experience or education beyond high school or GED necessary CTE Preference for Philadelphia School District CTE graduates in the last three years.
Candidates who have typing skills of 25 words per minute and 80% accuracy can be considered for keyboarding opportunities.
Bilingual candidates desirable. You do not have to be bilingual to apply. All are encouraged to apply.
This opportunity can launch your career in administrative work with the City. We offer lots of room for career advancement, great benefits for you and your family, and the opportunity to make an impact on our community.
Apply by December 13, 2024.

Discover the Perks of Being a City of Philadelphia Employee

• Enjoy a Free Commute on SEPTA – Eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you’re a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key Cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships – The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too
• Qualify for the Public Service Student Loan Forgiveness Program – This program forgives the remaining balance on your Direct Loan after you’ve made the equivalent of 120 qualifying monthly payments while working full time for the City of Philadelphia. Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

ABOUT THE POSITION
This is complex clerical work performing clerical duties requiring the use of judgement in selecting which of several alternative courses of action to take based on a standard procedure and/or in following through with several procedures to complete a clerical process. Assigning and checking the work of a small group of employees or assisting the public in properly executing forms to obtain licenses, permits, and similar documents may be essential elements of the work in some assignments. Employees in the Keyboarding specialty perform typing tasks with principal emphasis on the difficulty of, and the responsibility for, data entry and related retrieval tasks. Work is performed under the close supervision of a clerical or administrative superior. Assignments are stable in nature and are performed in accordance with instructions and established routines. Employees in this class are responsible for the proper performance of assigned clerical tasks.
Union Code M. AFSCME D.C.33
FLSA Code Non-Exempt
Application Procedures CITY OF PHILADELPHIA APPLICATION INFORMATION

Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.

1. You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.

2. The analyst responsible for reviewing applications and additional documentation for this job opportunity is:

Nashe’ Colmon, M.S Human Resource Professional- Hiring Service Team City of Philadelphia -Office of Human Resources 1401 JFK Boulevard, Room 1530 Philadelphia, PA 19102 [t] 215-686-2357 [e] nashe.colmon@phila.gov
3. For all other inquiries, please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
Minimum Requirements

Minimum Training, Education & Experience The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.
EDUCATION:
Education equivalent to completion of the twelfth school grade.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language.

Physical & Medical Requirements Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Required Licenses & Certifications
Other Requirements
Equivalency Statement(s)
Application Details

Notes to Applicants As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations


The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodations for candidates with documented medical or religious reasons. Candidates may request an accommodation for a Civil Service examination by contacting the Office of Human Resources at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant requesting a test accommodation and the EEO Unit. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.
As a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied.
Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW.
Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list.
Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov

ALL Applications must be received by the end of business on December 8, 2024.

Your application will be rejected, and you will be disqualified from competing in this examination if you:
1) Do not provide your complete and accurate social security number.
2) Attempt to practice fraud or deception in the preparation of this application

All correspondence and notifications will be sent to your e-mail address or postal address listed in the contact information (address, phone #, e-mail) of your account profile. Your contact information will be automatically updated each time you submit an application for employment. It is your responsibility to change your contact information and to ensure that it is correct.

If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add Phila.OHR@phila.gov to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.

Please call the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov if you have any questions.

Information concerning employment with the City of Philadelphia may be found at:

http://www.phila.gov/personnel
http://www.phila.gov/personnel/ExamsFAQ.html
Facebook @PhilaOHR Twitter @PhilaOHR Youtube @PhilaOHR NextDoor Linkedin

ELIGIBLE LIST
OPEN-COMPETITIVE: Only an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

RESIDENCY REQUIREMENT: Philadelphia residency is not required to submit an application. However, applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment.

PREFERENCE FOR PHILADELPHIA RESIDENTS:
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding December 13, 2024, you are eligible to claim residency preference.

To receive such preference, candidates must respond to the question regarding residence later in this form.

The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
U.S. VETERAN’S PREFERENCE: Ten points for veteran’s preference will be added to the scores of eligible veterans who apply for Open-Competitive tests and pass the examination. You must be honorably discharged from the U.S. armed forces. Attach a DD214, member 4, to your application if you wish your eligibility to be reviewed. Spouses of disabled or deceased veterans may also be considered.
LEGACY PREFERENCE: The children or grandchildren of Philadelphia Firefighters or Police Officers who were killed or died in the line of duty shall be accorded a preference in Open-Competitive civil service entrance examinations. Candidates who qualify for this preference and who take and pass Open-Competitive civil service examinations shall have ten points added to their final score. The candidate must successfully pass all parts of the examination before points are awarded.
NATIONAL VOLUNTEER SERVICE PREFERENCE: Up to 5 additional points will be added to the examination score of any candidate who has passed the Open-Competitive examination and who has:

• Successfully completed a term of volunteer service with Peace Corps, AmeriCorps NCCC (including FEMA Corps), or AmeriCorps VISTA are eligible for additional points as outlined below.

For Peace Corps, such candidates will be awarded five (5) points for the completion of a two-year term of service or three (3) points for the completion of a one year term of service
B. Successfully completed at least 450 hours of service with AmeriCorps State and National (including Teach for America). Such candidates will have:

• 
  1 point added to their final score if they have completed 450 Hours of the above service.

• 2 points added to their final score if they have completed 675 Hours of the above service.

• 3 points added to their final score if they have completed 900 Hours of the above service.

• 5 points added to their final score if they have completed 1700 Hours of the above service.

The candidate must successfully pass all parts of the examination before points are awarded.
NEW Philadelphia School District Career and Technical Education Preference Points For exams announced after May 1, 2023, excluding Police and Fire entry level exams, candidates who successfully pass the open-competitive examination shall have up to 5 points added to their final score in accordance with Regulation 9.0670. Only those competitors who have a passing grade in an all parts of the examination shall receive additional credits to which they may be entitled. The following requirements must be satisfied for a candidate to receive additional credits for examinations.

• Candidates must have completed and graduated from a career technical education (CTE) program of the School District of Philadelphia during the three-year period immediately preceding the examination announcement open date.

2. Candidates may claim the additional credit at any time after the date that the examination is announced until 30 days after the Established List of Candidates is approved by the Director or his/her designee. 3. If the 5 additional points from the CTE preference would rank a CTE graduate above a veteran, additional points shall be applied to the CTE candidate’s passing score to rank them directly below the veteran. 4. Candidates must submit adequate documentation including high school transcript with completion of CTE Program as required by the Office of Human Resources.
Candidates for Bilingual Specialty
When a single examination is announced to fill positions both in the bilingual specialty of a class and in another specialty of the same class, all candidates must take and pass all weighted parts of the same examination. All candidates who pass the weighted parts of the examination will be placed on the combined eligible list and will be eligible to fill positions in the specialty that does not require fluency in a Non-English language or in American Sign Language.

Candidates who applied for the bilingual specialty who have passed all weighted parts of the examination will be required to pass a qualifying examination as verification of their ability to communicate fluently in a Non-English language or in American Sign Language. Candidates who pass the qualifying examination will be identified on the eligible list as bilingual – fluency verified in a specified language or languages. Such candidates will be eligible to fill positions for the bilingual specialty.

Candidates who fail the bilingual qualifying examination will not be eligible to fill positions in the bilingual specialty, but will remain on the eligible list and will be eligible to fill positions in the specialty that does not require fluency in a Non-English language or in American Sign Language.

Candidates who have successfully passed all other parts of the Open-Competitive examination for this class who have verified ability to communicate fluently in any non-English language or in American Sign Language will have 3 points added to their final score Only those competitors who have a passing grade in an examination shall receive additional credits to which they may be entitled. A maximum of three points may be awarded for each examination. To receive the additional points, the candidate must respond affirmatively that he or she is fluent in a Non-English language or in American Sign Language while preparing the application for each examination or submit a written request for the additional points for each examination at any time prior to the administration of the first part of the examination. The Office of Human Resources will verify the candidates’ ability to communicate fluently in the non-English language or languages or in American Sign Language.

ADDITIONAL CREDITS ON EXAMINATIONS Candidates who have successfully passed all other parts of the Open-Competitive examination for this class who have verified ability to communicate fluently in any non-English language or in American Sign Language will have 3 points added to their final score Only those competitors who have a passing grade in an examination shall receive additional credits to which they may be entitled. A maximum of three points may be awarded for each examination. To receive the additional points, the candidate must respond affirmatively that he or she is fluent in a Non-English language or in American Sign Language while preparing the application for each examination or submit a written request for the additional points for each examination at any time prior to the administration of the first part of the examination. The Office of Human Resources will verify the candidates’ ability to communicate fluently in the non-English language or languages or in American Sign Language).

QUALIFYING TYPING TEST

Candidates will be administered a qualifying typing examination during the Office Clerk examination. Candidates must be able to type 25 words per minute with 80% accuracy.

If a candidate does not pass the qualifying typing examination but they pass the general computer-based examination, the candidate will still be placed in rank order on the eligible for the Office Clerk General list and considered for opportunities that do not require keyboarding proficiency.

QUALIFYING BILINGUAL ORAL EXAMINATION FOR CANDIDATES CLAIMING BILINGUAL FLUENCY ONLY

Candidates who pass the computer based written examination and who claim bilingual fluency shall be notified to appear for the qualifying bilingual oral examination in such numbers and at such times as determined to be necessary.

Virtual Testing May Be Utilized For The Qualifying Bilingual Oral Examination

Candidates taking an oral examination may have their responses rated in person by a panel of Subject Matter Experts on the date of the examination, or have their responses recorded on the date of the examination and rated by Subject Matter Experts at a later date. Please refer all questions regarding this examination to the analyst listed below on the announcement

Projected Exam Date A continuous computer-based examination is scheduled for December 6-12 , 2024. Please note that this examination date is subject to change. Candidates must have access to a desktop computer or laptop with internet access. If you do not have internet access please contact the analyst listed on this announcement.

An Eligible List will be established the week of December 16, 2024. Please note that this date may change.
Test Review For the multiple choice exam,
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.

For the bilingual oral exam,
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals. In accordance with Civil Service Regulation 9.11, only candidates who have failed the oral examination may appeal to the Civil Service Commission upon the grounds of irregularity, bias, or fraud in the conduct of the oral test. Issues related to the suitability or adequacy of point scores awarded to passers are not appealable to the Commission. Call 215-686-0880 if you wish to schedule a Test Review.
Assigned to (view only)
Assigned to Nashe Colmon
Parts & Weights

Part Computer-Based Multiple Choice Exam
Weight 100%
Part Qualifying Typing Exam
Weight Pass/Fail
Part Qualifying Bilingual Exam
Weight Pass/Fail

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