Internet of Things Support Technician

4 weeks ago

Albuquerque, United States Amentum Full time

Amentum is currently seeking an Internet of Things Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

As a member of the team, you will:

  • Support non-standard desktop systems, equipment, and other OT (Of Things) in both networked and standalone environments.
  • Support the design, development, testing, trouble resolution, and monitoring of mission customer systems, virtual services, and routine maintenance.
  • Communicate updates to the customer and service teams on tasks, schedules, road blocks or delays, to tasks performed for inclusion in project milestones and deliverables.
  • Update IT records systems to ensure accurate tracking and documentation.
  • Review specific incoming IT service desk requests and resolve customer requirement issues.
  • Possess the ability to partner with other IT teams such as corporate cyber security, networking, application, and IT services teams.
  • Coordinate tasks with advanced operations and matrixed teams as needed to support networked systems.

Minimum Qualifications:

  • Must have a Bachelors degree and 2 years of experience OR an Associates degree and 5 years of experience OR a high School degree/GED and 8 years of experience OR equivalent.

  • Please note: degrees MUST be in a relevant field.

  • Related experience can be substituted for relevant education and vice versa.

  • Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.

  • Knowledge and experience of Windows desktop support, including build, install, configure, patch, remediate and troubleshoot Windows machines, peripherals and other computing devices connected.

  • Knowledge and experience with both physical and virtual Windows desktops.

  • Knowledge and experience with both Internet of Things (IOT) and operational technology (OT) devices.

  • Knowledge and experience with non-standard devices and technology environments (i.e. SCADA, PLCs, Siemens, Raspberry Pi, etc.).

  • Ability to provide customer support by phone, messaging, email, and in-person.

  • Ability to work with suppliers and technology vendors.

  • Previous experience doing user application support.

  • Willingness to work on obsolete, non-standard, and standalone equipment.

Preferred Qualifications:

  • Linux desktop knowledge.
  • Application layer knowledge.
  • Networking knowledge.
  • Cybersecurity and Zero-Trust environment knowledge.


Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

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