Referral Coordinator
2 days ago
Position Summary
The Referral Coordinator is responsible for the effective management of all incoming specialist referrals. Utilizes a high degree of accuracy in obtaining and verifying that all registration data, demographic and insurance information is correct and up to date. Acts as liaison between Agape Family Health and other healthcare providers while exhibiting and utilizing a high level of customer services skills.
Responsibilities- Demonstrates excellent patient relations skills on the phone and in-person, e.g. cheerfully greet patients, engages all patients in a genuine, warm and caring manner.
- Ensure complete and accurate patient demographics and current insurance information.
- Processes patient referrals to specialty providers as appropriate per provider orders within the Electronic Health Records.
- Obtain authorizations for patient referrals to specialists, diagnostic testing and procedures. Advise physician if authorization request is denied.
- Reviews details and expectations about the referral with patients.
- Maintain ongoing tracking and appropriate documentation on referrals by recording all referrals into referral log book, transitioning to EHR documentation as available.
- Acts as a resource for patients or providers who have questions or problems relating to referrals.
- Ensure that referrals are addressed in a timely manner, prioritizing urgent items appropriately.
- Identify and utilize cultural, language and community resources. Establish and maintain relationships with identified service providers.
- Maintains regular consistent attendance, punctuality, and adherence to applicable health and safety procedures.
- Performs other work related duties as assigned.
- Bilingual (English/Spanish) REQUIRED
- Recognizes the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them during triage.
- Ability to be nice and friendly to our patients.
- Ability and willingness to be flexible to travel to other sites as appropriate.
- Ability to prioritize duties, perform them efficiently and adjust to and accept the unexpected.
- Excellent skills in spelling and grammar.
- Excellent telephone manners and etiquette.
- Knowledge of various insurance plans such as Medicaid, Medicare and private insurances.
- Ability to complete assigned projects and meet deadlines.
- Maintain patient confidentiality at all times
- Maintain professional attire
- Complete continued education/training requirements
- Report to work on time and as scheduled
- Wear identification while on duty
- Represent the organization in a positive and professional manner at all times
- Comply with all organizational policies and standards regarding ethical business practices
- Communicate the mission, ethics and goals of the organization
- Participate in performance improvement and continuous quality improvement activities
- Minimum high school degree
- Strong understanding of cultural competency with the target population
- Prior experience in a clinical setting preferred
- Knowledge of medical terminology and coding preferred.
- Computer literacy
- Expected to proactively collaborate and integrate with members of their team, other departments and directorates to achieve optimal care for Patient Centered Medical Home (PCMH) model.
- Actively participates in PCMH Team huddles
- Promotes effective communication with staff, patients, families, and between other departments.
- Prepares patient electronic health record and other appropriate forms prior to patient’s appointment
- Utilizes automated programs and information technology tools to facilitate the patient experience.
- Data entry for population health metrics and health promotion
- Assist in maintaining and updating patient registries
- Utilizes the patient’s preferred method of communication to provide integrative and comprehensive care
- Utilizes clinic available tools for proactive patient management of their health care needs. It is expected he/she will participate in updating patient data by utilizing communication and management tools (i.e., Athena computer system).
Full - time
ScheduleMonday - Friday
Benefits- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
-
Intake and Referral Coordinator
3 days ago
Jacksonville, Florida, United States The Salvation Army USA Southern Territory Full timeAbout the JobWe are seeking a skilled professional to fill the position of Intake Coordinator at The Salvation Army USA Southern Territory. As an Intake Coordinator, you will play a crucial role in ensuring the smooth operation of our Transitional Housing program. Your primary responsibilities will include identifying and screening clients, conducting intake...
-
Jacksonville, United States UF Health Full timeOverview: JOB DUTIES Review and audit patient accounts for accurate resolution of a credit balance or Refund request according to Department Policies. Essential Functions Research Epic Credit Balances to accurately resolve, which could include but not limited to adjustment, distribution, transfer, request review by Business Department Process refunds to...
-
Eligibility/Referral Specialist
3 days ago
Jacksonville, United States Agape Family Health Full timeDepartment: Clinical Admin Job Title: Eligibility/Referral Specialist Reporting to: Patient Access Coordinator FLSA Status: Non-Exempt ...
-
Eligibility/Referral Specialist
2 days ago
Jacksonville, United States Agape Family Health Full timeDepartment: Clinical Admin Job Title: Eligibility/Referral Specialist Reporting to: Patient Access Coordinator FLSA Status: Non-Exempt ...
-
Authorization Specialist/Referral Specialist
2 days ago
Jacksonville, United States Jax Spine & Pain Centers Full timeWe are looking to hire an Authorization Specialist who will be responsible for processing and verifying all patient referrals and authorizations; providing excellent care, and collaborating effectively with all departments.Essential Functions:Obtains and reviews authorization requests and follows the referral processes. Utilizes multiple computer programs to...
-
Care Coordinator
3 days ago
Jacksonville, Florida, United States BrightSpring Health Services Full timeAbout the RoleThe Intake Coordinator position at BrightSpring Health Services is a crucial part of our team, responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This role will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and...
-
New Patient Coordinator
3 days ago
Jacksonville, United States Jax Spine & Pain Centers Full timeJob Summary:This position is responsible for managing our New Patient Coordinators. This position will oversee all new patient referrals, the scheduling process, insurance verifying requirements, ensuring the team is providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere. The New Patient Care Manager...
-
Healthcare Scheduling Coordinator
5 days ago
Jacksonville, Florida, United States Apex Home Healthcare Full timeJob Description:We are seeking a highly skilled Scheduling Specialist to join our team at Apex Home Healthcare. As a key member of our staff, you will play a critical role in managing patient referrals and visit schedules.Key Responsibilities:Utilize EMR and scheduling tools to efficiently schedule all visits with field staff, taking into account business...
-
Community Engagement Coordinator
2 days ago
Jacksonville, Florida, United States Children's Home Society of Florida Full timeWe are seeking a highly motivated Community Engagement Coordinator to join our team at Children's Home Society of Florida. In this role, you will be responsible for promoting the Healthy Families Program at community resource fairs, meetings, and other community events.Job SummaryThe Community Engagement Coordinator will work closely with the Healthy...
-
Service Coordinator Specialist
1 day ago
Jacksonville, Florida, United States Carteret Management Corp Full timeJob OverviewCarteret Management Corporation seeks a dedicated Resident Service Coordinator to assist elderly individuals and persons with disabilities in obtaining supportive services from community agencies. This is a full-time employment opportunity at a competitive salary with an excellent benefit package, including paid time off, affordable health plans,...
-
CASE INTAKE COORDINATOR
1 week ago
Jacksonville, United States Integrated Home Full timeJob descriptionWho are we:Southeast Homecare is a leading premier provider of professional in-home care services offering skilled nursing, health aides, physical, occupational, and speech therapy. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.Established in 2002, we...
-
Medical Office Coordinator
6 days ago
Jacksonville, Florida, United States The Center for Orthopedic and Research E Full timeCareer OpportunityWe are seeking a motivated and organized individual to fill the position of Team Care Coordinator (Lead) at our Southside Clinic. As a key member of our team, you will be responsible for coordinating patient care, managing administrative tasks, and contributing to the overall success of our practice. Responsibilities- Coordinate patient...
-
Hospice Claims Coordinator
5 days ago
Jacksonville, Florida, United States BrightSpring Health Services Full timeJob Description: As an Insurance Verification Expert, you will be responsible for coordinating and supporting initiatives related to the evaluation, processing, and handling of insurance claims. This role involves managing the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral...
-
Intake Coordinator
6 days ago
Jacksonville, United States BrightSpring Health Services Full timeIntake Coordinator - Hospice Job Locations US-FL-JACKSONVILLE ID 2024-157681 Line of Business Haven Hospice Position Type Full-Time Our Company Haven Hospice Overview The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the...
-
Patient Intake Coordinator
2 days ago
Jacksonville, United States Serenity Healthcare, LLC Full timePatient Intake Coordinator Onsite - Jacksonville, FL Now more than ever, people are strugglingwith a variety of mood disorders including but not limited to depression and anxiety. We can help all of these people! Serenity is seeking a Patient Intake Coordinator, who will primarily be helping patients understand the lifesaving benefits of medication, TMS, and...
-
Social Services Coordinator
2 days ago
Jacksonville, United States The Salvation Army Central Territory Full timeThe Salvation Army Midland Division Corps located at 1124 Wall Street, in Jacksonville, Illinois seeks a Social Services Coordinator. This position will be responsible for providing the case management service to clients of The Salvation Army. This is a full-time position 35 hours per week with starting minimum pay of $20.00 per hour.Essential...
-
Care Transition Coordinator
2 days ago
Jacksonville, United States Mental Health Resource Center Inc Full timeBenefits: Dental insurance Health insurance Paid time off Vision insurance Benefits/Perks Medical, Dental, and Vision Insurance Life Insurance Disability Insurance 403b PTO Paid Holidays Flexible Spending Account Employee Assistance Program Company Overview Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of...
-
Patient Intake Coordinator
1 week ago
Jacksonville, United States Serenity Healthcare, LLC Full timePatient Intake CoordinatorOnsite - Jacksonville, FLNow more than ever, people are strugglingwith a variety of mood disorders including but not limited to depression and anxiety. We can help all of these people! Serenity is seeking a Patient Intake Coordinator, who will primarily be helping patients understand the lifesaving benefits of medication, TMS, and...
-
Mental Health Rehabilitation Coordinator
2 days ago
Jacksonville, Florida, United States Mental Health Resource Center Inc Full timeAbout Us:Mental Health Resource Center Inc is a leading provider of behavioral health and social services in Florida. We are dedicated to delivering compassionate and effective care to individuals, families, and communities affected by mental illness.Job Summary:The FACT Lite Team Coordinator is responsible for coordinating the delivery of services to...
-
Patient Care Coordinator
2 days ago
Jacksonville, United States HearingLife Full timeOverview : Who WE Are: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is...