Customer Services Rep

5 days ago

Columbus, United States Exela Technologies Full time

Columbus, OH Position Type

Full time

Requisition ID

29962

Level of Education

High School/Equivalent

Years of Experience

1+ to 2 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.


Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.



Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Communication - Verbally conveying information clearly and professionally. Written, writing emails, reports, and documentation accurately and effectively. Active Listening, understanding clients concerns and needs without interrupting. Empathy, demonstrating understanding and care during client interactions.
Customer Service - Customer-Centric Mindset prioritizing client satisfaction and experience. Service Knowledge understanding the company offering deeply. Adaptability adjusting to varying client personalities and demands.
Technical - CRM tools familiarity with customer relationships management and software. Understanding and interpreting client feedback and data. Navigating tools like emails, and collabration software. Job Description Customer Service Rep
About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner. Essential Job Responsibilities:
  • Batch documents and organize them for data entry processing.
  • Enter data from source documents into automated systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the data entry process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
  • Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
  • High school diploma or equivalent.
  • Proficiency in reading, writing, and speaking English.
  • Ability to work at a computer for extended periods.
  • Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
  • Close vision and ability to focus are necessary for performing tasks accurately.
  • Experience with data entry is desirable.
  • Ability to engage in repetitive motion activities like twisting, bending, and climbing.
  • Previous experience with data entry is advantageous.

Communication - Verbally conveying information clearly and professionally. Written, writing emails, reports, and documentation accurately and effectively. Active Listening, understanding clients concerns and needs without interrupting. Empathy, demonstrating understanding and care during client interactions.


Customer Service - Customer-Centric Mindset prioritizing client satisfaction and experience. Service Knowledge understanding the company offering deeply. Adaptability adjusting to varying client personalities and demands.


Technical - CRM tools familiarity with customer relationships management and software. Understanding and interpreting client feedback and data. Navigating tools like emails, and collabration software.


EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

  • Customer Services Rep

    5 days ago

    Columbus, United States Exela Technologies Full time

    Columbus, OH Position Type Part time Requisition ID 29963 Level of Education Years of Experience About Exela ...

  • Customer Services Rep

    5 days ago

    Columbus, United States Exela Technologies Full time

    Columbus, OH Position Type Part time Requisition ID 29963 Level of Education Years of Experience About Exela ...

  • Customer Support Rep

    7 days ago

    Columbus, United States Veterans Sourcing Group Full time

    Customer Support Rep Columbus, OH Preference for 1 of the following criteria: " College Degree " Previous contact center experience Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while...

  • Customer Support Rep

    5 days ago

    Columbus, United States Veterans Sourcing Group Full time

    Customer Support Rep Columbus, OH Preference for 1 of the following criteria: " College Degree " Previous contact center experience Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and...

  • Customer Support/Account Rep

    7 days ago

    Columbus, United States Veterans Sourcing Group Full time

    Customer Support/Account Rep Columbus, OH Preference for 1 of the following criteria: " College Degree " Previous contact center experience Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency,...

  • Customer Support/Account Rep

    5 days ago

    Columbus, United States Veterans Sourcing Group Full time

    Customer Support/Account Rep Columbus, OH Preference for 1 of the following criteria: " College Degree " Previous contact center experience Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and...

  • Customer Support/Account Rep

    3 weeks ago

    Columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title - Customer Support/Account Rep Location Columbus, Ohio 43219 Rate:$19.17/hr. Job Description:- Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department...

  • Customer Support/Account Rep

    2 days ago

    Columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title – Customer Support/Account RepLocation – Columbus, Ohio 43219Rate – $19.17/hr.Job Description:-Position Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key...

  • Customer Support/Account Rep

    4 weeks ago

    Columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title - Customer Support/Account RepLocation – Columbus, Ohio 43219Rate:$19.17/hr.Job Description:Position DescriptionClient Support Service Professionals handle incoming phone calls regarding various service inquiries on *** accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department...

  • Customer Support/Account Rep

    4 weeks ago

    Columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title - Customer Support/Account RepLocation – Columbus, Ohio 43219Rate:$19.17/hr.Job Description:Position DescriptionClient Support Service Professionals handle incoming phone calls regarding various service inquiries on *** accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department...

  • Customer Support/Account Rep

    3 weeks ago

    Columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title - Customer Support/Account RepLocation – Columbus, Ohio 43219Rate:$19.17/hr.Job Description:-Position DescriptionClient Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department...

  • Customer Service Representative

    7 months ago

    Columbus, United States Acme Brick Tile & Stone Full time

    We are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales

  • Outside Sales Rep

    4 months ago

    Columbus, United States Gpac Full time

    Outside Sales Rep – Lumber & Building Materials We are looking for an outgoing and energetic Outside Sales Rep in the Lumber and Building Materials industry to join our growing team! As the Outside Sales Rep, you will be responsible for building and maintaining strong relationships with customers, identifying new business opportunities, and achieving sales...

  • Customer Service Associate

    2 days ago

    Columbus, Ohio, United States Domino's Pizza LLC Full time

    About the Job:Are you a people person looking to make a difference in your community? Do you enjoy working in a fast-paced environment where no two days are ever the same?As a Customer Service Rep at Domino's, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be responsible for greeting customers,...

  • Guest Services Rep Part

    1 month ago

    Columbus, United States Extended Stay Full time

    Extended Stay - 7465 High Cross Boulevard [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Customer Service Rep

    6 days ago

    Columbus, United States Columbus Water Works Full time

    SUMMARY:Performs work in accordance with the direction of the Customer Service Supervisor. Engage in customer service activities such as processing service orders and providing quality and courteous service to customers. Furnishes general and detailed information to customers regarding water services, billing inquiries and account information. Receives and...

  • Customer Service Rep

    5 days ago

    Columbus, United States Columbus Water Works Full time

    SUMMARY:Performs work in accordance with the direction of the Customer Service Supervisor. Engage in customer service activities such as processing service orders and providing quality and courteous service to customers. Furnishes general and detailed information to customers regarding water services, billing inquiries and account information. Receives and...

  • Outside Sales Rep

    2 months ago

    Columbus, United States Just In Time Staffing Full time

    Job DescriptionJob DescriptionStaffing agency has an immediate need for a local Account Manager in the Columbus, Ohio area. Candidate MUST have knowledge and experience in sales and servicing clients in the temporary staffing industry. This position will require travel and client visits. Some of the work can be completed remotely. Compensation package will...

  • Omiz Staffing Solutions

    1 day ago

    columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title – Customer Support/Account RepLocation – Columbus, Ohio 43219Rate – $19.17/hr.Job Description:-Position Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key...

  • Omiz Staffing Solutions

    21 hours ago

    columbus, United States Omiz Staffing Solutions (OSS) Full time

    Job Title – Customer Support/Account RepLocation – Columbus, Ohio 43219Rate – $19.17/hr.Job Description:-Position Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key...