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Appointment Scheduler I
1 month ago
Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly (“PACE”).
PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.
BENEFITS for Full and Part-time employees who work 30 or more hours per week:
- We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.
- We pay 100% of the DENTAL monthly premiums for Employee Only coverage.
- We provide an affordable VISION monthly premium for Employee + Family coverage.
- We pay 100% of BASIC LIFE for a benefit amount of $10,000.
- We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.
- We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.
- We offer eleven (11) company-observed PAID HOLIDAYS.
- We offer education and TUITION REIMBURSEMENT.
- We offer MILEAGE REIMBURSEMENT.
APPOINTMENT SCHEDULER I
Under the direct supervision of the Dispatch Supervisor, the Appointment Scheduler I is responsible for the complex daily scheduling of diagnostic and subspecialty appointments in a manner that is fully integrated with day center operations.
RESPONSIBILITIES:
- Schedules all routine and non-routine appointments, diagnostic, imaging, procedures, and surgeries consistent with the participants’ diagnosis and procedure request/physician’s order, appropriate provider, time, and location utilizing automated scheduling system and enters notes/special instructions needed for scheduling in the electronic medical record.
- Provides accurate, detailed information to the clinic staff regarding test preparations and any other directional information needs.
- Communicates with clinic the need for prior authorization as needed. Obtains proper medical clearance and pre-surgical testing as needed.
- Ensures that appointments are scheduled based on urgency, and that all physician orders are scheduled prior to the due date. Ensures appointments are set up two weeks in advance and participates in weekly meetings with designated staff to discuss and coordinate transportation and escorts for upcoming scheduled appointments.
- Maintains current automated scheduling system(s) to create participant appointment matrix, list of unscheduled orders, scheduled appointments, and completed appointments.
- Responsible for participating in weekly meetings with designated staff to discuss and coordinate transportation and escorts for the following week’s appointments.
- Responsible for double checking the physician order to ensure the Specialist’s name and the specialty is the correct one.
- Adheres to regulations regarding participant confidential information and HIPAA.
- Maintains constant communication with the IDT related to appointments.
- Ensures that accurate & timely entries are done daily using appropriate automated systems.
- Prepares a variety of periodic and special reports that may require gathering of information from different sources, compiling data and arranging it into a proper format.
- Provides coverage, as necessary, for other members of the department due to vacancies or absences to avoid backlogs and delays.
- Completes projects and performs other duties as assigned by immediate supervisor, department manager or division chief.
QUALIFICATIONS / REQUIREMENTS:
- High School Diploma or equivalent.
- Associate Degree and/or certificate program preferred.
- One to two years of medical clinic administrative or medical scheduling experience preferred.
- Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
- Bilingual preferred (English/Spanish)
