Director of Operations

5 days ago

Medford, United States Asante Full time
Job Summary

The Director of Operations Ambulatory is tasked with overseeing the daily functions and operational strategies of the organization to ensure the efficient delivery of patient care and services. Through effective operational leadership, this role coordinates operations while upholding adherence to established policies, regulations, and care standards. The Director fosters a culture that prioritizes staff development and continuous learning, managing day-to-day activities for ambulatory operations

Key Areas Of Responsibility

Consult with hiring leaders on current and future staffing requirements, develop and execute sourcing strategies and talent pipelines to secure top talent for Asante, recruit candidates, consult on and manage interview strategies for various departments, present competitive offers and oversee the pre-boarding process. Track and analyze applicable metrics, reports, and recruitment trends using multiple systems, including applicant tracking system, recruitment marketing system, state and federal labor reports, and association reports. Collaborates with management, supervisors and other H.R. staff in regularly scheduled meetings to develop specific recruitment plans. In addition, the Recruiter manages the placement of all recruitment advertising, utilizing key media, such as social, job board aggregators, professional associations and universities, as well as schedules and attends job and career fairs, and develops and maintains professional relationships with colleges, university and community colleges placement offices as a source to generate qualified applicants.

Job Requirements

Professional Experience

Five (5) or more years of progressive leadership experience in healthcare operations.

EDUCATION

Required

Bachelor's Degree in a related field.

Preferred

Master's Degree in Health Administration or Business Administration.

Responsibilities

Provide operational oversight for ambulatory operations, ensuring alignment with Asante's strategic goals.

Foster an environment characterized by excellence, respect, honesty, service, and teamwork, promoting a culture of learning and innovation to achieve operational objectives.

Collaborate with the leadership to identify organizational strengths, weaknesses, opportunities, and threats, actively engaging in the establishment and execution of priorities and success metrics.

Cultivate a culture of patient safety and accountability that fosters a secure patient care experience and supports the achievement of quality outcomes.

Oversee key clinical partnerships with the leadership and clinical staff of APP.

Establish clear performance expectations for direct reports and all staff, with quarterly performance reviews for direct reports.

Recognize and celebrate outstanding employee contributions personally.

Demonstrate strong leadership and conflict resolution abilities, exemplifying Asante's core values based on feedback from surveys and peer evaluations.

Define qualifications and performance expectations for staff roles, ensuring that staff competencies are continuously assessed, maintained, and improved. Hold direct reports accountable for the development plans of their team members, including succession planning and informal mentoring.

Collaborate with the leadership team and HR to recruit, retain, and motivate a high-quality workforce, supporting organizational development initiatives aligned with Asante's goals and culture.

Communicate and implement the strategic vision and direction set forth by the Senior Leadership Team, supporting the mission, vision, and values of Asante.

Align annual operating priorities with the strategic goals of Asante while clearly communicating these to stakeholders.

Facilitate communication and collaboration among key Asante constituents, including employees, physicians, patients, and the communities served, encouraging feedback to monitor service effectiveness and address work process challenges.

Assist in developing plans and processes to measure, assess, and enhance the quality of services at Asante.

Lead system-wide process improvement initiatives, setting goals for each department and sharing learnings from improvement efforts.

Develop an annual operating budget in line with Asante's established procedures.

Create mechanisms to monitor budget adherence and spending plans to achieve targeted outcomes.

Work collaboratively with peers and teams to maintain Asante's profitability through effective and strategic resource management practices.

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