Veterinary Receptionist

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership • Customer Focus • Peer Relationships • Integrity & Trust

• Action Oriented • Listening

Functional • Preventative care and OWPs • Communication Skills • Client Service Skills • Priority Setting • Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task.
• Communication skills - Reads, writes and speaks fluent English.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Problem-solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
• Client service skills - Provides attentive, courteous and informative service.
• Intellectual ability - Follows instructions accurately.
• Mathematical ability - Basic arithmetic skills.
• Computer skills - Proficient with Microsoft Office and specialized software.

ATTITUDES (WILL DO)

• Initiative – Shows willingness to find solutions to problems.
• Integrity – Adheres to values and ethics of Banfield Pet Hospitals.
• Cooperativeness – Willing to work with others.
• Flexibility – Open to changing situations.
• Independence – Able to perform tasks without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive outlook in stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets.
• Work may require more than 40 hours per week, including weekends and evenings.
• Exposure to a moderately high noise level.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for duties involving radiography.
• One year related experience required with customer service preferred.
• Medical background with terminology training preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

---