Program Coordinator

1 month ago

Honolulu, United States Hawaii Medical Service Association Full time $59,000 - $116,000

**Hybrid Work Environment - Must reside in Hawaii**

Pay Range: $59,000 - $116,000

Note: Individuals typically begin between the minimum to middle of the pay range

Work as part of a quality team to develop and support member and provider initiatives that improve clinical quality and member experience. Coordinate efforts with HMSA's vendor partners, community resources, and internal departments to achieve excellent results in health plan ratings and pay-for-performance programs.
Minimum Qualifications
  • Bachelors degree and three years of related work experience; or equivalent combination of education and related work experience.
  • Excellent verbal and written communication skills.
  • Excellent presentation skills.
  • Basic working knowledge of Microsoft Office applications including but not limited to Word, Excel, PowerPoint, and Outlook.

Duties and Responsibilities
  • Program and Project Support:
    • Complete and continuously update action plans for quality measures and projects.
    • Ensure project documentation and reporting are complete and meet compliance requirements.
    • Use BCBSA tools and resources to identify members for interventions.
    • Create and update quality committee and other program presentations and reports.
    • Complete program and initiative evaluations such as return on investment and health outcomes
    • Support improvement and updates for the Quality Management SharePoint site.
    • Coordinate, facilitate and conduct ad hoc medical record requests to support quality measurement and reporting.
  • Initiatives Development:
    • Apply detailed analysis and problem solving to research and recognize trends to assess need and identify opportunities for quality improvement.
    • Assess research studies, industry information and BCBSA resources to gain insight and apply best practices to health care quality improvement strategies.
    • Research regulatory standards and performance program guides to gain an understanding of program requirements and objectives.
    • Continuously develop and document quality improvement initiatives including activities, resource requirements, deliverables and expected outcomes for each project phase.
    • Engage internal and external stakeholders, such as internal cross-functional teams, members, providers and community organizations, during project planning and implementation.
  • Cross-functional Integration and Communication:
    • Work with HMSA departments and external partners to collect and distribute information to ensure coordination among groups.
    • Create, update and deliver written and verbal presentations to quality committees and other internal and external stakeholders.
    • Support and lead internal and external trainings.
  • Administrative Support:
    • Support activities such as scheduling, facilitation and note taking for cross-departmental meetings and workgroups.
    • Coordinate initiative mailings and support communication reviews.
    • Support service portal requests as needed to ensure appropriate access in support of programs and initiatives.
    • Support initiative budget preparation and expense tracking.
  • Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid

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