Scattered Sites Program Manager

4 days ago

Oakland, United States Unity Care Full time $85,000 - $87,000

Department: Housing Acquisition & Management

Position Title: Program Manager: Scattered Sites

FLSA: Exempt

Supervisor: Director of Housing

Overview:

The Program Manager oversees the implementation of Unity Care’s Scattered Sites Housing program. S/he provides leadership and supervision to Housing Specialists, ensuring youth are informed, engaged, and making progress towards transitioning to and being successful in a permanent living arrangement. The Program Manager is responsible for communication, coordination, project team oversight, implementation, monitoring, compliance, reporting and evaluating the program for continuous quality improvement. The scope of work is broad and comprehensive, requiring partnership and collaboration with a team of professionals as well as the ability to work independently to collect, analyze, interpret, and report program results.

Direct Reports
  • Housing Specialist (4)
Qualifications
  • Bachelor's Degree in Psychology, Sociology, Criminal Justice, or other behavioral or social science
  • Minimum 4 years of experience working with at-risk adolescents in a residential setting
  • Minimum of 2 years of management experience
  • Excellent interpersonal skills with demonstrated ability to work with a wide variety of personalities
  • Knowledge of and experience with housing and supportive services
  • Ability to motivate and maintain effective working relationships with staff and partners
  • Excellent writing and verbal communication skills
  • Advanced knowledge of Microsoft Office applications
  • Excellent organizational, analytical, computer, and written communication skills
  • Ability to prioritize projects
  • Ability to work as a team member
  • Ability to practice direct communication and to give/receive feedback
  • Valid CA driver’s license
  • Fingerprint clearances and any other regulatory clearances necessary for the position
Primary ResponsibilitiesManagement and Supervision

Provide oversight and supervision of the scattered sites housing program; train, supervise, and develop staff; ensure effective selection, onboarding, performance management, and development of all assigned staff; ensure policies and procedures are adhered to and regular issues are resolved; facilitate training in support of staff learning and development; provide Servant Leadership practices that enable a positive and inclusive culture; collaborate with the Director of Housing in maintaining a high level of staff morale.

Program Operations/Implementation

Responsible for new client assignment to Housing Specialists; prioritize and allocate available program resources; review and evaluate service delivery methods, makes recommendations for and executes changes in operations to ensure maximum effective service provision; assist in developing new program function elements, including researching, compiling, and analyzing supporting data; conduct regular staff meetings and trainings to discuss business, youth issues, and prepare staff to adequately perform their jobs; provide program support as needed. Ensure fidelity to the Program model and Plan of Operations; partner with the Case Management team to ensure integration of support services; process timecards for team members.

Compliance and Reporting

Ensure continuous compliance with all regulations and external requirements; ensure clinical compliance with case managers; prepare and submit timely reports as assigned; complete written documentation (case management, Monthly/Quarterly reports, etc.) as needed; supervise the collection, compilation, and submission of all program statistics by program staff. Ensure that all required program reports are submitted in a timely fashion and that the program remains in compliance with all funding and legal requirements. Manage direct staff and support staff to ensure that services, reporting, and communications follow established policies and procedures. Maintain confidentiality of client and employee personal information.

Program Management and Productivity

Ensure 90% occupancy targets are achieved and provide oversight of the client intake process; develop, execute, and improve all systems and program protocols; ensure 90% of youth achieve and maintain housing.

Program Ambassador

Serve as community liaison and agency representative; interface with County Child Welfare and Probation staff on all facets of case coordination.

Quality Assurance

Ensure compliance with TAY program model; facilitate a high level of youth and family engagement; ensure a therapeutic environment and client-focused programming.

Other duties as assignedEssential Duties
  • Ability to read and interpret documents and procedure manuals. Ability to write routine reports and correspondence
  • Ability to speak effectively before groups
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to identify negative disruptive behaviors and redirect behavior using mediation techniques
  • Occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell
  • Occasionally lift and/or move up to 50 pounds
  • Make and/or receive physical contact in the process of delivering First Aid/CPR or Handle with Care, or in training to those methods
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Ability to get CPR and First Aid certificate within 30 days of start date, and maintain a current certificate
  • Clear a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check including fingerprinting before start date and maintain clearance
  • Clear a health screening, including TB before start date and maintain clearance
  • Must be at least 21 years of age and able to work in a Community Care Licensed Facility
  • Must be able to drive, have a valid driver’s license, clean driving record, and maintain a clean driving record
  • Meet and maintain minimum vehicle liability and property insurance limits (in order to be insured by our insurance carrier for transportation of residents)

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