Membership Specialist

1 month ago

Alameda, United States UFC GYM Full time $16 - $25
The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Essential Duties & Responsibilities

Lead Generation & Appointment Booking

  • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member's name and contact information.)
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.

Guest Touring, Membership Presentations, & Personal Production

  • Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%).
  • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
  • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.

Customer Service

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.

Miscellaneous

  • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
  • Mandatory Meetings: Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
  • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
  • Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.

Required Qualifications

Knowledge, skills & abilities

  • In-depth knowledge of sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Must have good interpersonal communication skills.
  • Excellent customer service skills
  • Independent, self-starter with strong organizational skills.
  • Must be a team player

Minimum Certifications/educational Level

  • High school degree or GED required.
  • Must complete company sales training and orientation program.

Minimum Experience

  • 1-2 years sales experience preferred.

  • Reception and Administrative Support Specialist

    3 days ago

    Alameda, California, United States MSCCN Full time

    Job SummaryThis position serves as the first point of contact for members, plan partners, and visitors, providing exceptional customer service and administrative support to the Operations Department. Key responsibilities include managing the reception desk, answering phone calls, greeting and directing visitors, and performing various administrative...

  • Industrial Wellness Specialist

    6 hours ago

    Alameda, California, United States Pivot OnSite Innovations Full time

    Job Summary:Pivot OnSite Innovations seeks an experienced Industrial Wellness Specialist to lead the planning, coordination, and supervision of workplace injury management and health improvement programs for employees.About the Role:The Industrial Wellness Specialist will focus on preventing injuries, evaluating ergonomic risks, and promoting employee...

  • Receptionist/MS Support Specialist

    5 days ago

    Alameda, United States MSCCN Full time

    PRINCIPAL RESPONSIBILITIES: Under limited supervision, this position is responsible for management and coverage of the receptionist desk; serves as a customer service liason for members, plan partners, and visitors and provides administrative support to the Operations Department. Answers and directs all incoming phone calls and greets and directs visitors....

  • Supply Chain Specialist

    5 days ago

    Alameda, California, United States Kairos Power Full time

    Job Summary:Kairos Power is seeking an experienced attorney to support our supply chain and procurement operations. As a key member of our team, you will be responsible for working with department leaders to achieve business objectives, ensuring compliance with relevant laws and regulations, mitigating risks, and facilitating efficient contracting.About Our...

  • Respiratory Therapist Specialist

    17 hours ago

    Alameda, United States Lovelace Women's Hospital Full time

    Company OverviewLovelace Women's Hospital is a leading healthcare provider in the region, known for its exceptional patient care and commitment to innovation.Job DescriptionAs a Registered Respiratory Therapist (RT) on our Flight Team, you will play a critical role in providing high-quality respiratory care to patients across the region. Your expertise and...

  • Office Operations and Service Delivery Associate

    3 days ago

    Alameda, California, United States MSCCN Full time

    About the RoleThis role provides a unique opportunity to make a positive impact on our organization and its customers. As the primary point of contact for members, plan partners, and visitors, you will be responsible for delivering exceptional customer service and administrative support to the Operations Department.Main ResponsibilitiesAnswer phone calls,...

  • Front Desk and Customer Liaison Coordinator

    3 days ago

    Alameda, California, United States MSCCN Full time

    Key ResponsibilitiesThis role involves a range of critical functions that require strong communication and organizational skills. Key responsibilities include:Greeting and directing visitors, vendors, and other individuals, ensuring compliance with Alliance policies and procedures.Providing exceptional customer service to members, plan partners, and...

  • Chief Medical Officer

    6 days ago

    Alameda, United States Association of Clinicians for the Underserved Full time

    Private Medical is seeking an outstanding physician leader to join our team as our new Chief Medical Officer (CMO). The CMO will play a crucial role in working closely with our team of exceptional primary care physicians across our 6 offices. The ideal candidate will be a visionary leader with a passion for fostering a culture of excellence and driving...

  • Pediatrics Physician

    1 week ago

    Alameda, United States University Medical Partners | Stanford Medicine Full time

    Pediatrician (part-time or full-time) University Medical Partners Stanford Medicine Alameda, CA University Medical Partners (UMP), a partner of Stanford Medicine, is seeking a part-time or full-time BC/BE Pediatrician to join our established clinic in Alameda, CA. Position Details: 24-32 patient contact hours per weekCommunity-based practicePractice...

  • Stanford Primary Care

    2 months ago

    Alameda, United States University Medical Partners, Inc. Full time

    Family Medicine Physician (w/out OB)University Medical Partners | Stanford MedicineAlameda, CAUniversity Medical Partners (UMP), a partner of Stanford Medicine, is seeking a full-time BC/BE Family Medicine physician to join our clinic in Alameda, CA.Position Details:Opportunity to practice full-spectrum Family Medicine (without OB) from newborns to...

  • Family Practice

    1 month ago

    Alameda, United States University Medical Partners | Stanford Medicine Full time

    Family Medicine Physician (w/out OB)University Medical Partners Stanford MedicineAlameda, CA University Medical Partners (UMP), a partner of Stanford Medicine, is seeking a full-time BC/BE Family Medicine physician to join our clinic in Alameda, CA. Position Details:Opportunity to practice full-spectrum Family Medicine (without OB) from newborns to...

  • Pediatrics Physician

    4 hours ago

    Alameda, United States CCWSG Full time

    Join Our Alameda, CA Team! Pediatrician Salary Range: $176,667-$235,850 annual base plus RVU incentive (Sign-On Bonus!) Requirements to apply:Current State of California M.D. or D.O.Board Certified in Pediatrics.Current valid Federal Controlled Substance Registration Certificate.Current and Valid CPR certification through the American Heart Association. We...

  • Head of Communications and Marketing

    6 days ago

    Alameda, United States American President Lines Full time

    ID: 550984Location: Alameda, Ca, USHead of Communications and Marketing (North America)CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global...

  • Family Practice

    3 months ago

    Alameda, CA, United States University Medical Partners | Stanford Medicine Full time

    Family Medicine Physician (w/out OB)University Medical Partners Stanford MedicineAlameda, CA University Medical Partners (UMP), a partner of Stanford Medicine, is seeking a full-time BC/BE Family Medicine physician to join our clinic in Alameda, CA. Position Details:Opportunity to practice full-spectrum Family Medicine (without OB) from newborns to...