Supervisor of Patient Access
4 weeks ago
Summary: Reporting to the Director of Patient Financial Services, plans, organizes, and directs activities associated with Emergency Department patient registration and billing, and in patient accounts cashier activities. Responsible for determining account balances and arranging payment schedules. Collaborates in planning, developing, and implementing systems to facilitate timely and efficient registration processing and flow of all Emergency Department patients. Reviews and authorizes requests for uncompensated care and ensures that Emergency Department patient data (demographic, medical, insurance, and financial) is completely and accurately coded onto computer records.
Responsibilities:
- In consultation with the Director of Patient Services, develops short and long-term goals and objectives for Emergency Department registration. Implements action plans to attain agreed upon objectives. Regularly consults with managers responsible for functionality for such departments as the Emergency Department, Medical Records, Ambulatory Clinics, APC, O.R., and other areas as part of an ongoing evaluation of services.
- Develops, secures approval of, and administers operating budgets necessary to achieve agreed-upon goals and objectives. Approves and regularly monitors expenses against allocations. Prepares supporting projections, productivity analyses, and justifications as needed. Regularly monitors and prepares monthly reports analyzing actual versus budgeted performance. Initiates or approves requests for purchase within established guidelines.
- Interviews, hires, trains, schedules, assigns work to, evaluates, and when necessary, authoritatively recommends discipline and/or discharge of subordinate staff including patient accounts registration clerks, billing clerks, and accounts cashiers.
- Recommends and administers area policies and procedures in order to ensure efficient and accurate emergency patient intake registration and billing. Makes changes to same when appropriate.
- Interprets financial and insurance data supplied by patients in order to determine qualification for governmental, private, and/or hospital programs of uncompensated care. Authorizes uncompensated services to qualifying patients. Meets with non-routine clinic applicants to review and evaluate unusual circumstances regarding medical/financial conditions and determines uncompensated services in situations which cannot be handled by subordinate employees.
- Prepares and reviews a number of recurring and special reports and analyses pertinent to financial intake, patient flow, and other activities.
- Continually reviews work processed to ensure that established standards are maintained and that admitting diagnoses, charges, insurance benefit levels, and the like are properly coded.
- Works with Data Processing to refine online intake patient systems.
- Regularly meets with various supervisors in the Accounting Department to discuss related or common issues.
BASIC KNOWLEDGE:
- Level of knowledge of Accounting and Finance systems normally attained by completion of two years of business education at the college level or equivalent experience.
- Supervisory and managerial ability necessary to organize and direct a medium-sized group of business office clerical staff, direct area activities, and coordinate such functions with other hospital areas.
- Comprehensive knowledge of various governmental, private, and hospital uncompensated care programs to authorize uncompensated care services to qualifying patients as well as knowledge of reimbursement systems and third-party payer practices.
- Financial knowledge necessary to plan and manage budgets for areas of responsibility.
- Interpersonal skills to manage and counsel subordinates and to interact with personnel at all levels of the hospital.
EXPERIENCE:
- At least three to five years in a responsible supervisory position.
Normal office environment.
Brown University Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. Brown University Health is a VEVRAA Federal Contractor.
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