Entry Level Help Desk Technician

3 weeks ago

Arlington, United States Guidehouse Full time

What You Will Do:

  • Respond promptly to end-user inquiries, providing basic troubleshooting for common technical issues.
  • Offer clear instructions and guidance to resolve user problems and improve their understanding of available IT tools.
  • Accurately log, track, and update support tickets, ensuring all issues are well-documented.
  • Escalate more complex or unresolved issues to senior technicians or appropriate departments as instructed.
  • Work closely with senior technicians and team members to gain exposure to new technologies and support procedures.
  • Attend training sessions and seek feedback to continually develop technical and customer service skills.
  • Follow established service desk processes and best practices to ensure consistent, high-quality support.
  • Participate in team meetings and contribute ideas for improving efficiency and user satisfaction.
  • Maintain clear, concise records of all interactions, including troubleshooting steps and outcomes.
  • Assist in creating and updating basic help guides and internal knowledge base articles.

What You Will Need:

  • Bachelor's degree from an accredited university.
  • Basic troubleshooting and problem-solving skills.
  • Strong communication and customer service abilities.
  • Willingness to learn and adapt to new technologies.
  • Attention to detail and ability to follow procedures.
  • Team-oriented mindset with a focus on collaboration and continuous improvement.
  • This is a hybrid role which requires you to be within a commutable distance and have the ability to work out of Arlington, VA or at a client site in the DC Metro a minimum of 2 (two) times per week.

What Would Be Nice To Have:

  • Degree in Information Technology, Computer Science, or a STEM related field.
  • Certs: CompTIA A+, ITIL Foundation
What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

  • Entry Level IT Help Desk

    7 days ago

    Arlington, United States System Protection Partners Full time

    Job DescriptionJob DescriptionA successful candidate for an entry-level IT Help Desk position should demonstrate the ability to:Basic Technical Troubleshooting: Diagnose and resolve common hardware and software issues (e.g., printers, operating systems, network connectivity).Customer Service Skills: Communicate effectively with non-technical users, showing...

  • Remote Help Desk Technician

    7 days ago

    Arlington, Virginia, United States HRUCKUS LLC Full time

    Job Description:HRUCKUS LLC is seeking a Remote Help Desk Technician to provide technical support to our clients. The successful candidate will have excellent communication skills, be able to work independently, and have a strong understanding of IT systems and software.Responsibilities:Perform remote installs, configurations, upgrades, and troubleshooting...

  • Help Desk Specialist

    2 days ago

    Arlington, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a  Help Desk Specialist to provide Tier II IT support a DoD program in fully onsite Arlington, VA.   MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: • Provide Tier 2 IT support for end users and VIPs • Troubleshoot various hardware and software...

  • IT Help Desk Expert

    4 weeks ago

    Arlington, Virginia, United States CaseGuard Full time

    About the RoleWe are looking for a highly skilled IT Help Desk Expert to join our team in Arlington, VA. As an IT Help Desk Expert, you will be responsible for providing technical support, troubleshooting, and help desk support related to desktop computers and other information technology needs.You will work closely with other teams and end-users to resolve...

  • Help Desk

    2 days ago

    Arlington, United States Quadrant Inc Full time

    Job ID: Help Desk Support Specialist Arlington, VA (Pentagon) Pay From: $ Per Hour MUST: Active TS Clearance required Required 3 years min of Department of Transportation Help Desk experience, to include LDTA support. Must have experienc...

  • Help Desk Manager

    5 days ago

    Arlington, Iowa, United States Angel Of The Winds Full time

    About the RoleThe IT Help Desk Supervisor is a critical position at Angel Of The Winds, responsible for ensuring the smooth operation of our IT systems and providing exceptional support to our guests and team members. This role requires a unique blend of technical expertise, leadership skills, and customer focus.Key Accountabilities- Provide leadership and...

  • Help Desk

    4 days ago

    Arlington, United States Quadrant Inc Full time

    Job ID: Help Desk Support SpecialistArlington, VA (Pentagon)Pay From: $35 per hourMUST:Active TS Clearance requiredRequired 3 years min of Department of Transportation Help Desk experience, to include LDTA support.Must have experience wor...

  • Help Desk Specialist

    1 day ago

    Arlington, United States The Midtown Group Full time

    We are looking to hire 3-5 help desk professionals to work on a contract through at least June who have bachelors degrees in information technology or a related field and have 1-3 years of help desk experience.This job is primarily remote but may require you to work on site a few times throughout the contract period.This job can pay up to $30 p/h. If...

  • Help Desk Specialist

    23 hours ago

    Arlington, United States The Midtown Group Full time

    We are looking to hire 3-5 help desk professionals to work on a contract through at least June who have bachelors degrees in information technology or a related field and have 1-3 years of help desk experience.This job is primarily remote but may require you to work on site a few times throughout the contract period.This job can pay up to $30 p/h. If...

  • Help Desk Specialist

    1 day ago

    Arlington, United States The Midtown Group Full time

    We are looking to hire 3-5 help desk professionals to work on a contract through at least June who have bachelors degrees in information technology or a related field and have 1-3 years of help desk experience.This job is primarily remote but may require you to work on site a few times throughout the contract period.This job can pay up to $30 p/h. If...

  • Help Desk Specialist Lead

    3 weeks ago

    Arlington, Virginia, United States Infojini Full time

    Job Description">As an experienced Help Desk Specialist Lead, you will play a critical role in resolving technical issues and providing exceptional customer service to our clients. Your responsibilities will include:">Providing first-level technical support to clients via phone, email, or in-personResolving complex technical issues through troubleshooting...

  • Help Desk Service Team Manager

    1 month ago

    ARLINGTON, United States SAIC Full time

    **Description** A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team...

  • Help Desk Service Team Manager

    4 days ago

    Arlington, United States SAIC Full time

    **Description**A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team...

  • Help Desk Specialist

    2 weeks ago

    Arlington, United States HRUCKUS Full time

    Veteran Firm Seeking Helpdesk Specialist for Remote Assignment in Arlington, VAMy name is Stephen Hrutka, and I lead a Veteran-owned firm in Washington, DC, focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting.HRUCKUS helps other veteran-owned businesses recruit for positions across the SBA, HHS, DARPA, and other cutting-edge...

  • Help Desk Specialist

    2 weeks ago

    Arlington, United States HRUCKUS Full time

    Veteran Firm Seeking Helpdesk Specialist for Remote Assignment in Arlington, VAMy name is Stephen Hrutka, and I lead a Veteran-owned firm in Washington, DC, focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting.HRUCKUS helps other veteran-owned businesses recruit for positions across the SBA, HHS, DARPA, and other cutting-edge...

  • Help Desk Specialist

    4 days ago

    Arlington, United States HRUCKUS Full time

    Veteran Firm Seeking Helpdesk Specialist for Remote Assignment in Arlington, VAMy name is Stephen Hrutka, and I lead a Veteran-owned firm in Washington, DC, focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting.HRUCKUS helps other veteran-owned businesses recruit for positions across the SBA, HHS, DARPA, and other cutting-edge...

  • Entry Level Sales Representative

    2 days ago

    Arlington, United States Surmount Innovations Full time

    Job DescriptionJob DescriptionHave you been wanting to start a career in sales but unsure of where to begin? At Surmount Innovations, our Entry Level Sales Representative role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. Surmount Innovations serves as a promotional...

  • Entry Level Office Assistant

    1 week ago

    Arlington, United States ROCS Staffing Full time

    Job DescriptionJob DescriptionThis is a great entry-level position for a recent college grad with ample opportunities for professional growth and development.You will build a strong foundation of business and administrative operations through many organizations that we work with. We have these opportunities with non-profits, associations, and business...

  • Help Desk Support

    1 week ago

    Arlington, United States Agil3 Technology Solutions (A3T) Full time

    Job DescriptionJob DescriptionAs the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members.  You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing...

  • Entry Level Business Management

    3 days ago

    Arlington, United States Habibi Acquisitions Full time

    Job DescriptionJob DescriptionAt our company, we aspire to cultivate performance and leadership by empowering our people, diversity of thought, and a commitment to an inclusive culture that engages our local communities. As an Entry Level Business Management member, you will expand your horizons, advance professionally, and contribute to our company journey...