Food & Beverage Supervisor

2 weeks ago

Fairbanks, United States Holland America Princess Full time
Job Description

Location: Fairbanks, Alaska

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches, and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

Our Fairbanks Westmark Hotel and Conference Center team is looking for a Food & Beverage Supervisor to supervise staff in all aspects of the day-to-day operations and service within our Food and Beverage operations. Here’s a summary of what Holland America Line and Princess is looking for in its Food & Beverage Supervisor. Is this you?

Responsibilities:
  • Ensures that department goals are communicated, understood, and met by staff.
  • Ensures that orders are prepared accurately and delivered timely according to service sequence standards.
  • Coordinates tasks and work with other departments to ensure that the food and beverage department runs efficiently and meets goals.
  • Addresses guest concerns, requests, or issues either individually or by enlisting the help of others & conduct table side checks.
  • Acts as a “bridge” between management and seasonal staff to facilitate department operation.
  • Works with management to ensure that staff have the necessary resources, continual job training, seasonal evaluations, and performance feedback to effectively perform their jobs.
  • Supports payroll, food and beverage cost control programs and overall budgetary guidelines.
  • Assists in training of food and beverage staff and ensures compliance with training requirements.
  • Counsels staff on work-related concerns and works on improvement ideas to ensure satisfaction and productivity.
  • Ensures compliance with all HESS/SOP rules and regulations.
  • Carries out management responsibilities in accordance with the Company’s policies, objectives and applicable government laws and regulations.
  • Collaborates with management to recognize and celebrate staff performance contributions.
  • Conducts day-to-day shift operations.
  • Other duties as assigned.
Requirements:
  • This job normally requires a professional level of knowledge in food and beverage equivalently acquired through some college or equivalent certification.
  • Demonstrated directly related work experience may be considered in lieu of educational requirements.
  • Must have or the ability to obtain an Alaska Food Handler's card.
  • Must have or the ability to obtain a TAM or TIPS alcohol training card.
  • The ability to push, pull and carry items daily, 20 – 40 pounds.
  • The ability to stand and walk for long periods, use hands and fingers to handle or feel, to talk to customers.
  • The ability to work a varied work schedule and overtime as needed.
  • Commitment to a diverse, equitable, and inclusive work environment.
  • Must be able to legally work in the United States.
Skills, Knowledge and Abilities:
  • Excellent organizational skills required.
  • The ability to prioritize work, maintain attention to time constraints, while working in a team environment.
  • The ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage requests/inquiries.
  • The ability to work in fast-paced environments with multiple tasks and external influences.
  • Ability to work with all levels of management, employees, and customers with sensitivity, tact, and diplomacy.
  • Demonstrate an ability to maintain confidentiality.
  • Good comprehension skills for interpreting and implementing policies and procedures.
  • Ability to comply with health and safety requirements, including knowledge of sanitation chemicals.
What You Can Expect:
  • Cruise and Travel Privileges for you and your family
  • Health Benefits
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility is compliance, environmental protection, and the health, safety, and well-being of our guests, communities we touch, and our employees. Learn more about our Culture Essentials, Corporate Vision Statement, and Core Values at our website.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

#HAP

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