Member Service Representative I

2 weeks ago

Vancouver, United States iQ Credit Union Full time

Be part of something unique

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too

Purpose:

The Member Service Representative I – Member Support provides exceptional service by responding to inquiries, solving basic problems and providing solutions in a contact center environment. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing.

Essential Duties:

  • Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.
  • Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals. Consistently achieve goals; share best practices with team members.
  • Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.
  • Actively participate in monthly coaching and development planners to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with your manager.
  • Actively support the Member Support Service Level Agreement to build sound relationships with members.
  • Provide information about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans.
  • Assist members with any questions or problems with their account including any research and, if necessary, correction of any errors. Ask questions and seek understanding to ensure the best solution is consistently provided to each member.
  • Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries timely.
  • Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.
  • File correspondence and documentation as needed.
  • Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
  • Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

One month to twelve months of similar or related experience. Bilingual candidates strongly preferred.

Education:

A high school education or GED

Additional Details:

Department Hours: Rotating schedule, with hours Monday to Saturday, closed Sundays.

Locations:

  • Vancouver Mall: 7017 NE Vancouver Mall Drive, Vancouver WA 98661
  • 192nd: 19200 SE 31st, Vancouver, WA 98607

Position Type: Full-time, 40 hours per week. Hybrid work schedule available after successful completion of Trial Service Period. Hybrid work schedule is approximately 40% work-from-home and 60% in office.

We value diversity in experiences and skills. If you believe you have the passion and drive to excel in this role, even if you don’t fully meet every qualification listed, we encourage you to apply. Your unique experiences, knowledge, skills, and abilities may be exactly what we need to enhance our team.

iQ offers a total compensation package for our totally exceptional employees.

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage:

  • iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement:

  • iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off:

  • iQ offers 11 paid holidays plus vacation and sick time accruals.
  • iQ encourages community involvement through paid volunteer opportunities.
  • iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you:

  • iQ offers a student loan repayment match up to $100 per month.
  • iQ supports you in advancing your education and knowledge through tuition reimbursement.
  • iQ offers an annual match to amplify your nonprofit giving.

See our full list of unique benefits: iQ23-BenefitsSummary2023.pdf (iqcu.com)

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

  • Member Service Representative I

    6 days ago

    Vancouver, United States iQ Credit Union Full time

    Job Details Job Location Vancouver Mall - Vancouver, WA Position Type Full Time Education Level High School   Salary Range $18.32 - $23.81 Hourly Job Category Banking Description Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy...

  • Member Service Representative I

    4 days ago

    Vancouver, United States iQ Credit Union Full time

    Job DetailsJob Location Vancouver Mall - Vancouver, WA Position Type Full Time Education Level High School Salary Range $18.32 - $23.81 Hourly Job Category Banking DescriptionBe part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life...

  • Member Services Representative

    7 months ago

    Vancouver, United States Crunch Fitness Full time

    Member Service Representative - Job Description Position : Member Service Representative Reporting To: Front Desk Lead - General Manager Core Values: 1. Personnel - People are our business, without our Team we would not be able to accomplish our goals. 2. Development - We are committed to the growth, and development of our Team, both at work and at home, we...

  • Member Service Representative I

    4 weeks ago

    Vancouver, United States iQ Credit Union Full time

    Job DetailsJob Location Salmon Creek Branch - Vancouver, WA Position Type Part Time Education Level High School Salary Range $18.32 - $23.81 Hourly Job Category Banking DescriptionBe part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy...

  • Pet Service Representative

    2 weeks ago

    Vancouver, Washington, United States Banfield Full time

    Job SummaryThe Pet Service Representative is a vital member of our hospital team, responsible for ensuring seamless client and pet experiences. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

  • Customer Service Representative

    5 days ago

    Vancouver, Washington, United States Gold's Gym Washington Full time

    Job SummaryWe are seeking a highly motivated and friendly Customer Service Representative to join our team at Gold's Gym PNW. As a Front Desk Support Associate, you will be the first point of contact for our members and visitors, creating a positive experience for everyone who enters our facility.

  • Customer Service Team Member

    1 week ago

    Vancouver, Washington, United States DXP Enterprises Full time

    Job OverviewThe Customer Service Representative role at DXP Enterprises is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for responding to customer inquiries, processing orders, and providing top-notch support to our customers.

  • Customer Service Representative

    5 days ago

    Vancouver, Washington, United States Michael's Inc Full time

    Are you passionate about delivering exceptional customer service? We're seeking a Customer Service Representative to join our team at Michaels. This is a part-time opportunity that offers the chance to work in a dynamic retail environment and provide an outstanding shopping experience for our customers.About UsMichaels is a leading arts and crafts retailer...

  • Customer Service Team Member

    5 days ago

    Vancouver, Washington, United States Domino's Pizza LLC Full time

    At Domino's, we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our front-of-house staff, you'll be responsible for delivering exceptional customer experiences.">Key Responsibilities:">">Greet customers and provide them with a positive experience">Take customer orders using our technology and Point...

  • Sales and Service Representative

    5 days ago

    Vancouver, Washington, United States 24 Hour Fitness Full time

    **Join Our Team**As a Sales and Service Representative at 24 Hour Fitness, you'll play a critical role in helping us achieve our mission of creating a healthier, happier world.Our team is passionate about providing an exceptional member experience, and we're looking for someone who shares our enthusiasm. If you're excited about this role, you'll be...

  • Customer Service Representative

    2 months ago

    Vancouver, United States SeaMar Community Health Centers Full time

    Full-Time Customer Service Representative position available for our Managed Care department in Vancouver, WA. The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wis Customer Service Representative, Customer Service, Representative, Public Health, High School, Retail,...

  • Customer Service Representative

    6 days ago

    Vancouver, Washington, United States Gold's Gym Washington Full time

    Job OverviewGreetings, we're seeking a skilled Customer Service Representative to join our team at Gold's Gym Washington. This is an entry-level position that offers room for career growth within the company.In this role, you'll be the face of our club, providing exceptional customer service to guests and members alike. You'll be responsible for greeting...

  • Customer Service Representative

    5 days ago

    Vancouver, Washington, United States Kay Jewelers Full time

    Are you a people person? Do you thrive on building personal relationships that will last a lifetime? As a Customer Service Representative at Kay Jewelers, you'll have the opportunity to do just that. You'll be responsible for providing a superior experience to our valued customers, engaging them in conversation to understand their needs and desires, and...

  • Maid Service Representative

    5 days ago

    Vancouver, Washington, United States Molly Maid Full time

    Role Overview: We are seeking a Maid Service Representative to join our team. As a key member of our team, you will be responsible for delivering exceptional cleaning services to our clients. This role requires attention to detail, excellent communication skills, and the ability to work independently.Responsibilities:Provide exceptional customer service to...

  • Customer Service Representative

    3 weeks ago

    Vancouver, United States Ryan Paulson - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Customer Service Representative

    3 weeks ago

    Vancouver, United States Ryan Paulson - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States Bi-Mart Full time

    Job DescriptionBi-Mart is seeking a skilled Customer Service Representative to provide top-notch service to our customers. As a member of our Store Team, you will be responsible for creating a welcoming and inclusive shopping experience for all customers.Key responsibilities include:Providing prompt and friendly service to customersHandling customer...

  • Guest Services Representative

    5 days ago

    Vancouver, Washington, United States Extended Stay Full time

    Job OverviewGreetings. At Extended Stay, we are seeking a professional Guest Services Representative to join our team. As a key member of our front desk staff, you will play a vital role in ensuring that all guests have an exceptional stay with us.About the RoleThis is a full-time position offering a competitive salary of $42,000 - $55,000 per annum,...

  • Member Service Associate

    2 months ago

    Vancouver, United States Columbia Credit Union Full time

    About Columbia Credit Union Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to "Making Life Better" in the communities we serve.Since 1952, our commitment toward "Making Life Better" has earned us accolades and we are honored to be the recipient of several local...

  • Insurance Team Member

    4 weeks ago

    Vancouver, Washington, United States Western Community Insurance - Farm Bureau Mutual Full time

    Job SummaryWe are seeking a highly skilled and dedicated Insurance Team Member - Sales Representative to join our team at Western Community Insurance - Farm Bureau Mutual.About the RoleThis is an entry-level opportunity for individuals who possess excellent communication skills, strong listening abilities, and a passion for sales. As an Insurance Team Member...