Product Specialist

1 week ago

Portland, United States Johnstone Supply LLC Full time

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Product Specialist – JXI to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the Product Management team, the Product Specialist – JXI is responsible for researching, creating, loading and maintain product and cross reference information into various systems and databases to support locally sourced, special order, stock numbered and competitor’s products. JXI is our cross-reference database which helps industry professionals quickly identify and secure products for their day-to-day work.

The new Product Specialist will work with suppliers and internal teams to contribute to an industry leading cross-reference database and cutting edge tools on the Johnstone website. Join an established company that is a proven performer in our industry. The work at Johnstone is interesting, but challenging, and you can see how your contributions influence our overall success.

This position has a hybrid work schedule (3 days in office and 2 days remote) following an initial onboarding and training period where the schedule is traditional in-office.

Position responsibilities:

  • Maintains a cross-reference database focusing on OEM parts, aftermarket parts and equipment lines utilizing SQL, Excel, etc.
  • Establishes contacts with Vendors and builds favorable, beneficial relationships with these individuals. Solicits and receives files from vendors. Ensures information accuracy and updates existing cross reference database.
  • Maintains current technical product knowledge by reading trade magazines, researching competitors, and obtaining other market information. Accumulates and maintains a library of resources including competitive catalogs and flyers, current Vendor catalogs, etc.
  • Makes changes in existing product specifications, such as specification changes or discontinued items. Ensures that changes are documented, filed, and communicated to all stakeholders (i.e. Data Management, Stores, Advertising, Accounts Payable). Completes, files, and forwards necessary paperwork.
  • Makes use of “Search” results to fill in missing data to better the overall Web and JXI Cross Reference experience.

Position requirements:

  • Technical knowledge of HVAC products and markets of assigned product lines is preferred but not a must if applicant has strong computer skills and is willing to learn about HVAC products and markets.
  • Strong database skills and a working knowledge of SQL.
  • Skill in manipulating computer databases to find and organize information.
  • Skill in resolving problems: asking appropriate questions, identifying problem source, devising alternative actions, and arriving and implementing the optimum solution.
  • Skill in managing projects: establishing objectives, securing resources, creating timelines, scheduling activities and resources, and evaluating project status.
  • Ability to recognize inconsistencies/errors in numerical data (number recognition).
  • Skill in managing projects: establishing objectives, securing resources, creating timelines, scheduling activities and resources, and evaluating project status.
  • Skill in managing projects: establishing objectives, securing resources, creating timelines, scheduling activities and resources, and evaluating project status.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

  • Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
  • Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
  • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
  • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
  • Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.


Monday - Friday
7:30 AM - 4:00 PM

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