Group Accounts Agent

2 weeks ago

Orlando, United States Marriott International, Inc Full time

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Strategic Technical Account Manager

    2 months ago

    Orlando, United States Hotelbeds Group Full time

    HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...

  • Customer Service Representative

    2 weeks ago

    Orlando, United States Susan Collins - State Farm Agent Full time

    Benefits:Group Life insuranceSIMPLE Retirement BenefitsBonus based on performancePaid time offROLE DESCRIPTION:Susan Collins - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member,...

  • Customer Service Representative

    2 weeks ago

    Orlando, United States Susan Collins - State Farm Agent Full time

    Benefits: Group Life insurance SIMPLE Retirement Benefits Bonus based on performance Paid time off ROLE DESCRIPTION:Susan Collins - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service...

  • Group Booking Account Manager

    1 week ago

    Orlando, Florida, United States Marriott Full time

    **About the Role:** As a Group Booking Account Manager, you will play a vital role in coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts. This is a full-time position located at Walt Disney World Dolphin.**Responsibilities:**Provide and maintain sincere, courteous, and knowledgeable...

  • Guest Service Agent

    2 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Guest Service Agent 3At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our...

  • Guest Service Agent 3

    2 weeks ago

    Orlando, United States Loews Hotels Full time

    Guest Service Agent 3 At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed...

  • Guest Service Agent 3

    1 week ago

    Orlando, United States Disability Solutions Full time

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we"...

  • Life Insurance Agent

    16 hours ago

    Orlando, Florida, United States LionRock Financial Services Full time

    Opportunity HighlightsAt LionRock Financial Services, we offer a lucrative opportunity for motivated individuals to excel in the financial services industry. Our agents can earn an estimated $25,000 per month in issued premiums, significantly surpassing the performance stats of average life insurance agents in the field.This is a business opportunity, not a...

  • Top Earning Sales Agent Opportunity

    3 weeks ago

    Orlando, Florida, United States EA Agency Symmetry Financial Group Full time

    Are you ready to take control of your career and achieve unparalleled success?Company OverviewThe EA Agency offers a unique and exciting opportunity for self-motivated individuals to join our team as sales agents. Our company operates on a lead-based system, providing our agents with a steady stream of potential clients.We are proud to be partnered with over...

  • Guest Service Agent 3

    1 week ago

    Orlando, United States Lakewood Regional Support Bldg Full time

    Job DescriptionJob DescriptionAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are...

  • Commercial Lines Account Manager

    7 months ago

    Orlando, United States The Jonus Group Full time

    Job Description Commercial Insurance Sales/Service Agent | Orlando, FL Established agency seeking to hire a commercial insurance account manager to join our commercial team. Ideal candidate will have a commercial lines background in the property & casualty industry Responsibilities : The ideal Commercial Insurance Account Manager candidate will...

  • Customer Service Agent

    3 days ago

    Orlando, United States MAXIMUS Consulting Services, Inc. Full time

    Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate mission is to "Set the standard through tailor service to every person, every day". MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for Customer Service Agent...

  • Tax Accountant

    3 weeks ago

    Orlando, United States Insight Global Full time

    Job DescriptionJob DescriptionRequired Skills & Experience4-5 years of experience as a Tax Account, preparing corporate and individual tax returnsExperience with creative solutionsNice to Have Skills & ExperienceCPA or enrolled agentJob DescriptionA client of Insight Global is looking for a Tax Accountant to join their team. This client is full-service...

  • Guest Services Agent

    1 week ago

    Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Job Title: Guest Services AgentWe are seeking an exceptional Guest Services Agent to join our team at Residence Inn Orlando Convention Center. The successful candidate will be responsible for providing outstanding guest service, ensuring a smooth registration process, and maintaining accurate information in the hotel's computer system.Salary: $38,000 -...

  • Life Insurance Agent Manager

    1 week ago

    Orlando, Florida, United States EA Agency Symmetry Financial Group Full time

    Key ResponsibilitiesDevelop and implement sales strategies to drive business growthMentor and coach agents to achieve their full potentialBuild and maintain strong relationships with clients and partners

  • Tickets Sales

    2 months ago

    Orlando, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent...

  • Tickets Sales

    3 weeks ago

    Orlando, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent...

  • Insurance Agent

    6 days ago

    Orlando, United States Progressive Full time $22

    Join Forbes’ 2024 Best Employer for Diversity!Active Property & Casualty or Personal Lines license requiredThis position doesn’t provide training to obtain a license. Please make sure you have an active Property & Casualty or Personal Lines license before applying.If you enjoy helping others and flourish in a fast-paced environment, you might be a fit...

  • Insurance Agent

    6 days ago

    Orlando, United States Progressive Full time $22

    Join Forbes’ 2024 Best Employer for Diversity!Active Property & Casualty or Personal Lines license requiredThis position doesn’t provide training to obtain a license. Please make sure you have an active Property & Casualty or Personal Lines license before applying.If you enjoy helping others and flourish in a fast-paced environment, you might be a fit...

  • Accounting Operations Coordinator

    2 days ago

    Orlando, Florida, United States Accounting Professionals Group I Full time

    Job SummaryWe are seeking an experienced Accounting Operations Coordinator to join our team at Accounting Professionals Group I. The successful candidate will be responsible for handling daily accounting tasks, preparing financial reports, and providing exceptional customer service.The ideal candidate will have a Bachelor's Degree in Accounting, 2 years of...