Program Manager

2 weeks ago

Oakland, United States PG&E Corporation Full time $122,000 - $194,000

Department Overview

The Income Qualified Programs and Disadvantaged Communities (IQP) department within Customer Programs manages a suite of programs intended to benefit income-qualified households and disadvantaged communities (DACs) across PG&E’s service territory. The three primary programs include the Energy Savings Assistance (ESA) Program, which provides no-cost home weatherization, energy efficient appliances, and energy education to qualifying customers, and the California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) bill discount programs for qualifying households. In addition, the IQP team supports various pilot programs and program studies and evaluations, including several programs designed to increase electrification in rural communities.

Position Summary

The IQP ESA Delivery Program team is seeking an Expert Program Manager. The successful candidate will be responsible for driving the successful outcome of the ESA Multi-Family Whole Building Program. The selected candidate will manage and support complex aspects of program design and delivery, including program ideation and development, management of program implementer, tracking and reporting, measurement and evaluation, and implementing program improvements throughout the program lifecycles. The Expert Program Manager will work closely with the CA Public Utilities Commission, Investor Owned Utility (IOUs) Partners, key stakeholders including the Low-income Oversight Board (LIOB), and various working groups and interested parties.

The candidate should have experience running or managing energy programs or similar experience, with a proven track record of managing energy savings programs, working with cross-functional teams, and demonstrating effective communication abilities. The role requires operating independently, managing complex initiatives, and accomplishing program objectives with minimal coaching. Strong presentation, written, and verbal communication skills are necessary, along with the ability to inform and influence leadership decision-making and work effectively in teams and individually.

This role requires a comprehensive understanding of state regulatory processes, utility programs, and low-income customers, alongside the ability to effectively lead and manage cross-functional projects. The candidate must possess an ability to identify innovative program design solutions, address complex strategic issues, and be an agile learner.

This position is hybrid, working from a remote office and Oakland, CA 2 - 4 days per month, or more, based on business needs.

Job Responsibilities
  • Present complex analyses internally and externally
  • Address complex strategic issues and take a broad perspective to identify innovative program design and implementation opportunities
  • Develop and write regulatory filings, including program applications, testimony, reports, and proposals
  • Define project strategy by providing the program background and regulatory perspective for various initiatives
  • Manage complex cross-functional projects and initiatives
  • Conduct analysis and present key findings to leadership at PG&E and make recommendations to improve program outcomes
  • Advocate for PG&E’s positions with external stakeholders and in CPUC proceedings
  • Lead PG&E’s program development work with other key contacts at the other California utilities and industry stakeholders
  • Develop and maintain strong relationships with key external contacts to support program development efforts aligned with business efforts
  • Leverage contacts within and beyond the company to pressure-test and refine positions and solutions
  • Work with other utilities and industry groups in developing new and innovative program initiatives to support strategy and planning at PG&E
  • Seek out industry knowledge and incorporate it into best practices and decision-making
  • Apply strong analytical skills to develop insights and recommendations to shape program strategy
Qualifications

Minimum:

  • Bachelor’s degree or equivalent experience in business, finance, accounting, or related discipline
  • Eight (8) years of job-related work experience

Desired:

  • Eight (8+) years of job-related work experience
  • Master’s degree or equivalent experience in energy, business, finance, accounting, or related discipline
  • Extensive utility industry or regulatory experience
  • Deep understanding of energy efficiency and/or low-income programs

Competencies:

  • Strong written and verbal communication skills
  • Competency in regulatory writing, specifically with developing complex program applications and testimony
  • Ability to use robust analytical techniques to solve complex problems
  • Ability to influence leaders inside and outside of the IQP department
  • Demonstrate innovative thinking focused on program design and operational implementation
  • Competency in managing complex cross-functional projects and leading a diverse team
  • Ability to analyze, understand and communicate information accurately
  • Competency in maneuvering through complex policy, process, and people-related dynamics
  • Ability to anticipate future possibilities and translate them into breakthrough strategies

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