Patient Financial Services Representative

18 hours ago

Yuma, United States Yuma Regional Medical Center Full time
Job Description

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks

Shift: Days

Pay Rate Type: Hourly

Location: YRMC - Off Campus

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.

Min = $16.00

Mid = $18.40

Max = $20.80

Summary

The Patient Financial Service Representative administers the hospital's patient account receivables involving initial billing and follow-up on third party claims, handling of self-pay accounts, to include financial assistance and collection agency assignment, receipting, posting and preparing daily funds received, to include direct posting to computer system(s), and handling customer inquiries regarding patient account receivable.

Responsibilities

Represents the organization and the department in a professional manner when dealing with internal and external customers; communicates detailed information both verbally and written, in a clear concise, assertive and timely manner; displays ability to influence or persuade others in a positive manner when dealing with a negative issue.

Assists patients with questions on their billed account and answers insurance questions; handles inter-departmental issues such as coding, charges issues, etc.; identifies patients with potential financial hardship and qualifies for Charity Care (with all appropriate documentation); processes employee payroll deductions; administers electronic billing and/or payment systems; performs follow-up on accounts; follows up on all correspondence received from patients, attorneys and/or third party payers and ensures all requests are completed and followed up on in a timely manner; completes reports in a timely manner; displays an understanding of third-party payer regulations; displays an understating of current ICD -9, CPT, and HCPCS codes, as they relate to billing and/or payment; documents contacts and results by completing notes in the appropriate operating system.

Projects a mature problem-solving attitude while dealing with interpersonal conflict; uses a systematic approach in solving problems while exhibiting good judgment and realistic understanding of issues.

Takes ownership when solving customer problems; listens and understands customers' needs and concerns before making decisions; works collaboratively with customers to find the best solutions to problems.

Interacts, communicates, and collaborates with team members to maximize group effectiveness; addresses issues and concerns directly with coworkers to promote mutual respect within the work unit; contributes individually and/or through teams to the ongoing improvement of work processes.

Prioritizes individual and departmental workload; handles multiple tasks simultaneously; follows up on assignments and meets deadlines; performs tasks in a timely and accurate manner.

Other duties as assigned.

Other Information

REQUIRED: 0 years experience

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ

Physical Requirements and working conditions for this position will be provided to you up on interview.

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