IT Technician

As an IT Technician at Tutor Perini Corp, reporting to IT Manager, you will have the opportunity to:

• Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
• Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
• Document and escalate incidents to Infrastructure group when necessary.
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Prepare and publish self-help documentation for common “how to” problems.
• Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.

• High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor’s degree is preferred.
• Microsoft Certified Professional and A+ certification preferred.
• Proven mastery of Windows operating systems, including Windows 7, 10, and 11.
• Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.
• Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
• Ability to troubleshoot network connection issues – both wired and wireless.
• Understand and troubleshoot Microsoft Office 365 applications.
• Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
• Must be self-motivated and have ability to work independently.
• Relevant Technologies:
• MS Office 365 including Excel, Word, and PowerPoint
• Microsoft Outlook/Exchange including M365 and Exchange Online
• Citrix Xen Desktop
• Terminal Services – Thin Client
• Microsoft Active Directory and Windows domain networks
• Desktop Authority
• Wi-Fi / VPN / Mobile Access
• Bomgar Remote Support
• Sophos Virus protection
• Understanding of TCP/IP and relevance of connectivity.
• Windows Remote Desktop services
• Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus

Expected salary range for this position is $60,000 - $90,000 depending on experience.