Patient Access Representative

5 days ago

Worcester, United States Planned Parenthood League of Massachusetts Full time $22

Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.

With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

The Patient Access Representative serves as the first line of contact between external clients and PPLM. The Patient Access Representative provides excellent customer service and responds to patient needs using good judgement, a caring attitude, and accurate documentation. Patient Access Representatives handle patient check-in, check-out, and supply sales at the front desk of PPLM’s health centers.

Additionally, Patient Access Representative’s respond to inquiries from PPLM’s external health centers, schedule appointments when indicated, and perform administrative tasks to support PPLM’s health centers.

Patient Access Representatives always communicate information efficiently and effectively with a friendly and compassionate disposition. Handle detailed work with precision and accuracy while using good judgment in determining how to handle difficult patient interactions (including determining when to escalate problems to management).

Essential Responsibilities
  • Welcomes patients, guests, and escorts into the health center as the first point of contact.
  • Follows HIPAA guidelines and maintains professional confidentiality of all patient health information.
  • Check-in and check-out patients for their visits while performing verification, accuracy, and eligibility of insurance and other revenue cycle functions as needed.
  • Maintains presentation in waiting area and is accessible for patient, visitor, and escort questions in the waiting area.
  • Processes refill requests and/or handles sales of contraceptive supplies.
  • Cash handling and batch reconciliation each day
  • Documents in electronic health record
  • Responds to intraoffice telephone calls, portal messages, and in person questions
  • Assist in onboarding training of new staff through observations, explanation, and demonstration of tasks.
  • Assist colleagues in troubleshooting complex or challenging patient interactions, as able. Follow service recovery framework and escalate to managers or clinical staff as appropriate.
  • Creates and sustains a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.
  • Participates in PPLM’s efforts to achieve goals for productivity.
  • Obeys all PPLM policies, procedures, and protocols.
  • Processes medical record requests.
  • Monitors upcoming appointments to ensure appointments are appropriately scheduled.
  • Contact patients prior to their appointments as needed
  • Other tasks and responsibilities as assigned.
Qualifications
  • High School Diploma/GED required
  • 1 to 3 years of experience preferred
  • Computer experience (especially Microsoft Office Suite) required
  • Previous experience working in a health care setting with electronic health records and basic understanding of health insurance preferred.
  • Experience in customer service valued.
  • Ability to communicate information efficiently and effectively, maintain pleasant attitude under pressure, and handle detailed work with precision and accuracy.
  • Commitment to PPLM’s mission and values by working with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences
  • Commitment to addressing the impact of racism and other oppressions on sexual health
  • Must be available to work assigned shifts including mornings, evenings, and weekends (Saturdays)
What We Offer
  • Health, Dental & Vision Insurance
  • Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays
  • 403(b) Retirement Plan with 3% company match
  • Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account for medical expenses and/or dependent care expenses
  • Paid Parental Leave
  • Employee Discounts

Roles that are denoted as Hybrid require 1 day per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

  • Patient Access Representative

    2 days ago

    Worcester, United States Planned Parenthood League of Massachusetts Full time

    Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state's leading provider of sexual and reproductive health services, we...

  • Patient Access Representative

    2 days ago

    Worcester, Massachusetts, United States CareWell Urgent Care Full time

    Join Our TeamCareWell Urgent Care is seeking a dedicated Registration Clerk to join our team. In this role, you will have the opportunity to work in a fast-paced, customer-focused environment, making a positive impact on patients' lives every day.About the Position:This is a full-time position, working three 12-hour shifts per week, with rotating...

  • Patient Service Representative

    1 day ago

    Worcester, Massachusetts, United States UMass Memorial Health Care Full time

    Job SummaryPursue a rewarding career as a Patient Service Representative with UMass Memorial Health Care. We offer a competitive salary of $43,750 - $53,125 per year, depending on experience.About the RoleThis is an excellent opportunity to utilize your exceptional communication skills and provide top-notch patient service to our hospital accounts. You will...

  • Patient Access Coordinator

    2 days ago

    Worcester, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time

    About the PositionWe are currently hiring a Patient Access Coordinator to join our team at the Edward M. Kennedy Community Health Center, Inc.This is an exciting opportunity for a detail-oriented and organized individual who is passionate about delivering exceptional patient care and support.ResponsibilitiesAnswer inbound telephone calls and respond to...

  • Patient Services Representative

    3 days ago

    Worcester, Massachusetts, United States VITREO-RETINAL ASSOCIATES PC Full time

    Job Title:Patient Services RepresentativeAbout the Job:Join our team at VITREO-RETINAL ASSOCIATES PC as a Patient Services Representative. In this role, you will interact with patients and families, providing top-notch customer service while managing the administrative aspects of patient care.Responsibilities:Welcome and register patients upon arrival,...

  • Patient Access Site Director II

    2 months ago

    Worcester, MA, United States Conifer Health Solutions Full time

    JOB SUMMARY Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Implement process improvement initiatives as directed and...

  • Dental Patient Services Representative

    3 days ago

    Worcester, Massachusetts, United States Family Health Center Full time

    Job OverviewThe Dental Patient Services Representative II plays a critical role in the front desk team, providing exceptional customer service and ensuring efficient front desk operations.

  • Entry Level Patient Access Representative II

    2 months ago

    Worcester, MA, United States Conifer Health Solutions Full time

    JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant...

  • Patient Services Representative

    21 hours ago

    Worcester, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional patient care and administrative support in a dynamic healthcare environment? LHH Recruitment Solutions is seeking a dedicated and professional Patient Services Representative to join our client's team in Worcester, MA. This contract role is integral to ensuring a seamless...

  • Patient Access Associate

    2 days ago

    Worcester, Massachusetts, United States Hospital for Behavioral Medicine Full time

    About Our Ideal CandidateTo succeed in this role, you will need:A bachelor's degree and experience working in a hospital intake department or business office.Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.Excellent communication and interpersonal skills, with the ability to work effectively with...

  • Healthcare Access Specialist

    2 weeks ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    About the RoleThe Healthcare Access Specialist will work closely with our healthcare team to ensure that patients receive the best possible care after leaving our hospital. This involves coordinating referrals, communicating with patients and families, and documenting all activities in our case management system.Key ResponsibilitiesCoordinate referrals for...

  • Patient Navigator

    2 weeks ago

    Worcester, United States UMass Memorial Health Care Full time

    1. Working as an integrated member of the primary medical care team, meets with patients, facilitates access to and coordinates delivery of social services, which may include but is not limited to financial assistance, health insurance, medication, r Navigator, Patient, Patient Access, Healthcare, Education

  • Patient Care Technician

    4 months ago

    Worcester, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** + 3 months free paid dialysis education to become nationally certified! + PCT to RN education plan + Full benefits including 5 weeks time off **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed...

  • Insurance Sales Representative

    3 days ago

    Worcester, Massachusetts, United States The Elmer Agency Full time

    We are seeking a skilled and motivated Insurance Sales Representative to join our team at The Elmer Agency.As an Insurance Sales Representative, you will have the opportunity to work with clients to understand their insurance needs and provide tailored solutions that meet those needs. You will be responsible for:Utilizing advanced lead systems to connect...

  • Nurse Specialist

    3 days ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    At Saint Vincent Hospital, we offer a unique opportunity to excel in healthcare with our commitment to quality and community involvement. Our advanced facility combines innovative technology with compassionate care.SalaryWe are offering an estimated annual salary of $85,000-$110,000 depending on experience and qualifications. This figure is based on industry...

  • Nursing Professional

    4 weeks ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    Experience the future of healthcare at Saint Vincent Hospital, where innovation and compassion come together. With a commitment to delivering exceptional patient care, we're seeking a skilled Nursing Professional - Vascular Access Specialist to join our team.About the RoleWe're looking for an experienced Registered Nurse with a passion for vascular access to...

  • Vascular Access Registered Nurse

    2 weeks ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    About Saint Vincent Hospital: Saint Vincent Hospital is a trusted name in healthcare, providing exceptional medical services to the Worcester community. Our team of dedicated professionals is committed to delivering high-quality, patient-centered care. As a Registered Nurse in the Vascular Access department, you will play a vital role in ensuring the best...

  • Patient Transporter Days Representative

    4 weeks ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    Job DescriptionSaint Vincent Hospital is committed to providing high-quality health care services in a friendly and welcoming atmosphere. Our state-of-the-art facility is equipped with advanced technology, including robotic surgery and Cyberknife technology, making us a leader in patient care.We are seeking a Patient Transporter to join our team. This role...

  • Vascular Access Nurse

    3 weeks ago

    Worcester, Massachusetts, United States Saint Vincent Hospital Full time

    About UsSaint Vincent Hospital is a leading healthcare provider in Worcester, Massachusetts, committed to delivering high-quality patient care and services.Job SummaryWe are seeking an experienced Vascular Access Nurse to join our team as a PICC Line Specialist. This role will involve providing direct clinical patient care, assessing, planning, and...

  • Trauma Sales Representative

    2 weeks ago

    Worcester, United States Stryker Full time

    Why join Stryker?Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational...