Case Manager/Outreach Intake Specialist

4 days ago

Laredo, United States Endeavors Full time

JOB PURPOSE:

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans. Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness.

ESSENTIAL JOB RESPONSIBILITIES:

Advocacy & Community Engagement
  • Advocate for and facilitate Veterans access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed.
  • Conduct outreach and networking activities in the community, such as stand-downs, tent cities, bus stations, shelters, under bridges etc. Provide presentations at various community groups in assigned counties. Be active in and network at monthly Veteran community groups. Promote the success and reputation of the Supportive Services for Veteran Families program.
Eligibility Screening & Case Management
  • Conduct initial eligibility screening of Veterans seeking program assistance and provide general information/community referrals to Veterans not meeting program eligibility requirements. Complete Intake and Case Management for eligible clients. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes daily; maintain comprehensive client files as per Policies and Procedures.
  • Staff case load regularly with Lead Case Manager. Coordinate regularly with LOIS to review outreach plans, Outreach Log, Call Log, etc. Prepare reports as requested and provide on-going program evaluation and recommendations.
  • Demonstrate Exceptional customer service by placing the client first to support our mission to Empower people to build better lives for themselves, their families, and their communities.
Training, Licensing & Other Requirements
  • EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field required.
  • EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.
  • ATTENDANCE: Must maintain regular and acceptable attendance as determined by the employer.
  • LICENSES: Driver’s License with clear record. LMSW, LBSW, LMFT preferred.
  • VEHICLE: Must have daily use of a vehicle without prior notice. Up to 50% travel within assigned counties.
  • OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs.

Preferential hiring consideration given to Veterans or military spouses.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, disability, military or veteran status, or any other characteristic protected by law.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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