Case Manager

1 week ago

Salem, United States NorthWest Senior & Disability Services Full time $4,349

MAKE A DIFFERENCE with us.

Put your social services skills to work in a mission-driven environment.

About Us

Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is innovative and forward-thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community.

If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire. We live these principles every day, in all we do. These are our core values.

General Description

Performs professional-level work in the provision of social services for a caseload comprised of either seniors and/or adults with disabilities.

Essential Functions
  • Collaborate with other staff members
  • Assess consumers’ non-financial needs for specific social services
  • Develop consumer care plans in accordance with regulations
  • Monitor and update the consumers’ care plan
  • Provide customer service to the consumer according to privacy regulations
  • Collaborate with a broad range of social service entities
1. Collaborate with other staff members
  • Communicate regularly with other staff members to fully comprehend and work to meet a consumer’s needs
  • Read and understand the information in the consumer’s record and collaborate with others to meet the consumer’s needs
  • Take advice and suggestions from quality assurance subject-matter experts, peer mentors, and supervisors regarding ambiguous case situations
2. Assess consumers’ non-financial needs for specific social services
  • Interview consumers about their physical and cognitive activities of daily living to determine a service-eligibility level
  • Apply a consumer’s financial eligibility to their nonfinancial eligibility to recommend appropriate services
  • Use proprietary software to enter data about the consumer and their service-eligibility
  • Complete all related forms
  • Meet agency reporting requirements
  • Participate in quality assurance case reviews
3. Develop consumer care plans in accordance with regulations
  • Develop a case management plan for each consumer on the caseload
  • Analyze necessary case data to formulate an appropriate plan
  • Coordinate the delivery of services to consumers according to case management plans
  • Help arrange in-home, residential, or assisted-living care services
4. Monitor and update the consumers’ care plan
  • Modify case management plans according to agency policy
  • Assess and monitor risk and work with consumers to eliminate or reduce risk
  • Enter consumer data into appropriate database software
  • Complete and process all required documentation
5. Provide customer service to the consumer
  • Understand and commit to follow rules governing consumer confidentiality
  • Use good judgment, courtesy, and tact when working with internal and external customers
6. Collaborate with a broad range of social services entities
  • Work with public and private agencies that provide social support services
  • Interpret federal and state laws and regulations accurately
  • Advise applicants, consumers, and the general public on their rights and responsibilities
Job-Specific Skills Needed to Meet Agency Expectations
  • The problems and issues confronting the consumers the agency serves
  • The state and federal laws regulating the consumer’s social services
  • Casework methods and techniques
General Skills Needed to Meet Agency Expectations
  • Support the agency mission and exemplify core values
  • Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse
  • Demonstrate good interpersonal communication skills
Experience and Skills:

Minimum Qualifications

  • Bachelors degree in social sciences or a related field
  • Work or volunteer experience working directly with consumers in social service settings
Work Environment and Physical Demands
  • Use a computer, telephone, and other office equipment
  • Travel to consumers’ homes or care settings
Other Requirements
  • Secure and maintain a valid Oregon driver’s license
  • Complete and pass a criminal background check

Supervisory Responsibilities

None.

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