District Manager

Our Purpose:

At Lovesac, we're committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals, The World's Most Adaptable Couch, to Sacs, The World's Most Comfortable Seat, Lovesac products provide peace of mind where others can't. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill—which is good for families and our environment.

What We Believe:

Love. It's the name we live up to. It's purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters

We're committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:

• We can all win together
• Doing less and doing better
• We're borrowing this earth from our children
• Home is where life happens
• Love matters

The Role:

Currently, we are seeking to hire a District Manager. As a District Manager, you are responsible for leading and developing our Retail Touchpoint Managers to drive sales. You have passion for the product and the customer, ensuring a customer and employee-centric environment in all showrooms. A District Manager customarily and regularly selects, hires, and develops Managers, ensuring a consistent sales experience for our customers. You further ensure that all showrooms are merchandised in accordance with company guidelines and you create a sales culture to drive profitability through leadership and influence. A District Manager supports and holds teams accountable for delivering an Omni-channel customer experience.

This position is considered hybrid and will report into Lovesac Corporate Headquarters based in Stamford, CT. It will require a hybrid schedule calling for your flexibility to work onsite at the designated HUB or Retail Touchpoints as needed in addition to travel required by the Company for occasional meetings and conferences.

Summary of Key Job Responsibilities:

• Responsible to meet or exceed all goals and key performance indicators (KPIs) for designated market.
• Leads and ensures store operations for all showrooms are consistent through responsible fiscal management of budgets to meet or exceed sales goals.
• Develops, trains, and motivates store managers to meet financial goals through the execution of Lovesac's proprietary selling process to deliver sales and customer service consistently.
• Monitors and inspects the execution of promotional campaigns including product placement and marketing timely and to standard in assigned area.
• Identifies and makes correct and prudent decisions to solve issues to enhance team performance and customer service levels.
• Ensures inventory integrity and accuracy in all showrooms protecting company assets at all times.
• Customarily and regularly recruits, selects, and hires top talent to build viable succession plans that meet company growth initiatives; collaborating with peers to develop a company-wide talent pipeline.
• Interprets and implements management policies and operating practices.
• Manages consistent application of performance management practices, including but not limited to annual performance appraisals, progressive counseling activities, and development plans, in partnership with Human Resources and Regional Director.
• Customarily and regularly coaches and counsels direct reports to manage performance, taking appropriate and corrective action in partnership with Human Resources and in accordance with company policies and procedures.
• Resolves all escalated customer service issues appropriately and timely, teaching Store Managers to do the same.
• Ensures store standards are maintained, including but not limited to: merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures.
• Provides input in planning long- or short-term business objectives for his or her market.
• Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
• Act with integrity and trust, modeling behavior that respects our employees, peers, and customers in accordance with the core values of our company.
• Perform any other duties as requested by management.

Requirements & Qualifications:

• Must have relevant Multi-Unit Retail experience
• Must have 5+ years of related sales and management experience
• Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
• Must have proven time management skills and quickly adapts to a changing business environment.
• Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
• Must have a valid driver's license.
• Must take accountability and responsibility for your actions.
• Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
• Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
• Demonstrates strong analytical, mathematical and problem-solving skills.
• Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
• Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
• Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
• Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
• Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines. Must comply with all federal and state COVID laws.
• Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values

• Audacious Dreamers
• Willing to sweep the floors
• Grit

Aspirational Values

• Customer Centricity
• Only A Players
• Executional Excellence
• Consciousness

Table-Stakes Values

• Positivity
• Flexibility
• Inclusivity
• Insatiable Learning
• Passion
• Collaboration
• Empathy
• Transparency

Our Showrooms, including our website, are open seven days a week and require morning, evening, weekend and holiday availability.

Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.

Disclaimer: The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. The job may change as the business changes or customer need changes or may vary somewhat from location to location. Management retains the right, authority and discretion to add or change the duties of the position at any time. Associates must learn and observe applicable company policies and safe practices, as well as perform all duties assigned by supervisors. This job description does not constitute an employment contract.