Current jobs related to Vice President, Customer Success Manager - New York - JPMorgan Chase

  • Vice President, Customer Success

    4 weeks ago

    New York, United States Thomson Reuters Full time

    In this opportunity as Vice President, Customer Success, you will provide:Strategic Leadership: Develop and implement customer success strategies that align with business goals and enhance customer value Drive Adoption and Usage: Lead efforts to ensu Vice President, Legal, Leadership, President, Customer, Professional, Management

  • Vice President, Customer Success Delivery

    1 week ago

    New York, United States Thomson Reuters Full time

    We are seeking an innovative and strategic leader to join our Customer Success Leadership team as the CSM Delivery Leader for the Corporates customer segment focused on the Tax and Trade business. This role is pivotal in shaping the future of our cus Trade, Vice President, Tax, Delivery, Continuous Improvement, Leadership

  • Vice President, Customer Success

    5 days ago

    New York, United States Ordergroove Full time

    Job DescriptionJob DescriptionWho We Are:Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve...

  • Vice President of Customer Success

    1 week ago

    New York, United States Appinio Full time

    Allow us to introduce ourselves Hello there! We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We started out in Hamburg back in 2014 but we're now humbled to call the world our playground, with...

  • Vice President, Customer Success

    1 week ago

    New York, United States LeagueApps Full time

    Position Title: VP, Customer Success Location: NY Metro Area Who We Are: LeagueApps is a lifelong business partner for youth and local sports leaders-providing them with unmatched tools, services, and expertise to help make sports happen. Our SaaS platform powers thousands of clubs, tournaments, leagues, camps, and facilities, reaching more than 10 million...

  • Vice President Assistant

    3 days ago

    New York, New York, United States Soloh Partners Inc Full time

    Soloh Partners Inc is recruiting an experienced Vice President Assistant to provide high-level administrative support to our Vice President. As a trusted advisor, you will play a critical role in ensuring the success of our organization by providing strategic guidance and operational support.About the RoleThis is a dynamic and challenging role that requires...

  • Vice President

    2 weeks ago

    New York, United States FIFTEEN WEST Full time

    🚨 WE’RE HIRING! 🚨Vice President, Front Office Investments | Midtown - NYC 🌟 Why This Opportunity?Our client, a leading executive search firm, has been a trusted partner to top Hedge Funds, Private Equity, Credit, and Real Estate Firms since 2003. Specializing in the Alternative Asset Management space, this firm recruits for both Front Office and...

  • Senior Vice President for Student Success and Academic Affairs

    3 weeks ago

    New York, New York, United States InsideHigherEd Full time

    Hunter College, a leading institution in The City University of New York system, invites applications for the position of Provost and Senior Vice President for Academic Affairs and Student Success. This key leadership role reports to the President and is responsible for academic excellence, faculty recruitment and retention, assessment of student learning,...

  • Senior Vice President, Marketing

    1 month ago

    New York, United States AmeriCU Credit Union Full time

    Senior Vice President, Marketing AmeriCU Credit Union Yorkville, NY $158,550/year to $211,400/year - actual starting rate will depend on experience Position is bonus eligible This is not a remote position, there is expectation that you will be on site at least 3 days per week and as needed to coach and lead the Marketing Team. Who Are We? AmeriCU is a...

  • Vice President of Sales Operations

    3 weeks ago

    New York, New York, United States Targeted Talent Full time

    Job Title: Vice President of Sales OperationsTargeted Talent is looking for an experienced Vice President of Sales Operations to lead their sales team in the US.Company OverviewOur client is a technology company based in Vancouver that offers a last mile delivery service to its customers across Canada and the US.Job DescriptionThe Vice President of Sales...

  • Strategy Vice President

    2 days ago

    New York, United States Howard-Sloan Search Full time

    Strategy Vice President Role DescriptionFirm OverviewHeadquartered in New York City, we are a leading private equity advisory firm with a 20+-year track record of rapid value creation for private equityfirms and their portfolio companies. Weperform robust fact-based customer & marketand operational due diligence, craft pragmatic and actionable growth...

  • Strategy Vice President

    2 days ago

    New York, United States Howard-Sloan Search Full time

    Strategy Vice President Role DescriptionFirm OverviewHeadquartered in New York City, we are a leading private equity advisory firm with a 20+-year track record of rapid value creation for private equityfirms and their portfolio companies. Weperform robust fact-based customer & marketand operational due diligence, craft pragmatic and actionable growth...

  • Vice President Office Administrator

    13 hours ago

    New York, New York, United States The New York Public Library Full time

    Job DescriptionAbout the PositionThe New York Public Library is seeking a highly organized and detail-oriented Vice President Office Administrator to support the Vice President of Branch Programs and Services. In this role, you will provide administrative support, manage calendars, coordinate projects, and maintain accurate records.Key...

  • Vice President of Product Commercialization

    3 weeks ago

    New York, New York, United States Amagi Full time

    Job Description:Vice President, Product MarketingThe Vice President of Product Marketing will lead our product commercialization efforts and go-to-market strategies for Amagi's Broadcast, Streaming, and Monetization product portfolio. This role will ensure the successful launch of new products and competitive positioning of existing Amagi products globally.

  • Senior Vice President, Customer Insight

    3 days ago

    New York, New York, United States Tbwa ChiatDay Inc Full time

    Job OverviewTbwa Chiat/Day Inc is seeking a highly experienced Senior Vice President to lead our customer data and performance marketing strategy.The ideal candidate will have a strong background in data analytics, performance marketing, and leadership, with a proven track record of driving business growth through customer-centric initiatives.This role...

  • Vice President

    2 weeks ago

    New York, United States FIFTEEN WEST Full time

    🚨 WE’RE HIRING! 🚨Vice President, Investor Relations | Midtown NYC | OTE: $150k+🌟 Why Join This Opportunity?Our client is a premier executive search firm specializing in the Alternative Asset Management space. Established in 2003, they have built deep relationships with top Hedge Funds, Private Equity, Credit, and Real Estate firms. The firm...

  • Senior Vice President Data Governance

    4 weeks ago

    New York, New York, United States Citigroup Inc Full time

    Senior Vice President Data GovernanceCitigroup Inc. is committed to maintaining the highest standards of ethics and integrity in all aspects of our business.We are seeking a highly skilled Senior Vice President Data Governance to join our team.The successful candidate will be responsible for overseeing Controls, Analytics and Decision Management, Quality...

  • Vice President

    2 weeks ago

    New York, United States Gomez Partners Full time

    David Gomez Partners is seeking a Vice President (Systems) ASAP!Job Summary:The Vice President, Program Executive manages capital project delivery within the Systems business unit in the MTA Construction and Development (C&D) Delivery Department. Highest level position in a large program. Responsible for all phases of the program, from planning through...

  • Vice President

    2 months ago

    New York, United States Gomez Partners Full time

    David Gomez Partners is seeking a Vice President (Systems) ASAP!Job Summary:The Vice President, Program Executive manages capital project delivery within the Systems business unit in the MTA Construction and Development (C&D) Delivery Department. Highest level position in a large program. Responsible for all phases of the program, from planning through...

  • Senior Vice President of Finance Management

    3 weeks ago

    New York, New York, United States Akam Associates Inc Full time

    About the RoleWe are searching for a seasoned Senior Vice President of Finance Management to join our team at Akam Associates Inc. In this role, you will be responsible for leading our finance operations team, managing budgets, and ensuring compliance with regulatory requirements.The successful candidate will have a strong background in finance and...

Vice President, Customer Success Manager

1 month ago

New York, United States JPMorgan Chase Full time $118,750 - $187,500
Consumer & Community Banking division at JPMorgan Chase & Co. The company serves Chase customers with various financial services, leading in credit card sales, deposit growth, and digital solutions in the U.S. The role involves improving the customer journey by using product insights to build lasting relationships, promoting content engagement, and enhancing product utility through strategic content initiatives.

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, product evolution, and driving content engagement. Leverage strategic content initiatives to enhance product utility and boost user engagement.

As a Customer Success Manager in Sapphire Reserve, you develop and maintain customer relationships that make our product value propositions a reality. Build strong relationships with our customers and understand their individual needs and goals as a core contributor to the team. You'll collaborate with content and marketing teams to ensure that our product and content strategies effectively drive user engagement and product growth.

Job Responsibilities:


  • Drives product adoption, expansion, and retention:     Maintain a healthy customer base through effective engagement strategies and content alignment.
  • Conducts regular and proactive account meetings: Share best practices, provide use case demonstrations, communicate future releases, gather feedback on the product's impact, and collaborate with content teams to optimize user engagement.
  • Guides customers through the onboarding process: Set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Work with the growth team to align onboarding processes with content strategies that drive product traction and user retention.
  • Tracks key success metrics: Provide data and feedback to the Product and Content teams to inform new features, content priorities, and growth initiatives aimed at increasing user engagement product utility

Required qualifications, capabilities, and skills:


  • Experience:     5+ years of experience or equivalent expertise in customer success roles in product, technology, or content-driven environments.
  • Skills: Demonstrated ability to influence product adoption, customer retention, and content engagement. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies, teach them to others, and collaborate with content and growth teams to drive product success.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $118,750.00 - $187,500.00 / year