Lead Patient Service Rep
4 weeks ago
The Lead Patient Service Rep functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a broad range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.
Job Duties and Responsibilities:
- Leads huddles to observe, assess and evaluate department workflow.
- Provides orientation and training for administrative staff.
- Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
- Manages the patient care flow and assists with supervising CS-Link message pools.
- Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
- Manages the physicians’ master schedules and coordinates all schedule changes, instructs staff accordingly and makes recommendations for schedule improvements.
- Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
- Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
- Handles patient and provider correspondence.
- Processes and documents referrals and authorizations for patients.
- Provide assistance in administrative quality check measures and adheres to all infection prevention standards.
Qualifications Education:
High school diploma or GED preferred. Associates degree/college diploma highly preferred.
Experience:Five (5) years of experience working as a Patient Service Rep in an outpatient clinical/medical office setting required.
About Us Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
About the Team With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
Req ID : 6452
Working Title : Lead Patient Service Rep - Ear, Nose & Throat (E.N.T.)
Department : ENT
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Administrative
Job Specialty : Admissions/Registration
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $23.47 - $35.21
-
Patient Service Rep
3 weeks ago
Los Angeles, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Neuro, Patient, Healthcare, Service, Patient Care, Customer Service
-
Patient Service Rep
6 months ago
Los Angeles, United States Cedars-Sinai Full time**Job Description** The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
1 month ago
Los Angeles, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Physical Therapy, Patient, Healthcare, Service, Customer Service, Patient Care
-
Patient Service Rep
1 month ago
LOS ANGELES, United States CEDARS-SINAI Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
3 weeks ago
Los Angeles, United States APR Consulting Full timePatient Service Rep Location: Los Angeles, California Type: Contract Job #79176 APR Consulting, Inc. has been engaged to identify a Patient Services RepresentativeLocation: Los Angeles, CA 90045 Position: Patient Services Representative Pay Rate: $23.28/hr Duration: 13 weeks Expected Shift: Day 5×8-Hour (9:00 - 17:00) JOB SUMMARY Job Duties: ...
-
Patient Service Rep
2 months ago
Los Angeles, United States Cedars-Sinai Full timeJob DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
2 months ago
Los Angeles, United States Cedars-Sinai Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
5 months ago
Los Angeles, United States Cedars-Sinai Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
3 weeks ago
Los Angeles, United States Cedars-Sinai Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
3 months ago
Los Angeles, United States VetJobs Full timeJob DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Patient Service Rep
3 months ago
Los Angeles, United States VetJobs Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Patient Service Rep
2 months ago
LOS ANGELES CITY CENTER, United States CEDARS-SINAI Full timeJob DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
2 months ago
Los Angeles, United States AppleOne Full timeJob DescriptionJob DescriptionAre you ready to join the #1 Health Provider in California and make a difference every day? We’re looking for a Patient Service Representative (PSR) who is experienced, detail-oriented, and passionate about providing top-notch patient care in a high-volume environment. Key Responsibilities:• Patient Coordination: Manage a...
-
Patient Service Rep
7 days ago
Los Angeles, United States AppleOne Full timeJob DescriptionJob DescriptionJoin the #1 Health Provider in California as a Patient Service Representative (PSR) Are you passionate about providing exceptional patient care and thrive in a fast-paced, high-volume environment? We’re seeking an experienced and detail-oriented Patient Service Representative (PSR) to join our dynamic team and make a...
-
Senior Patient Service Rep
3 months ago
Los Angeles, United States Cedars-Sinai Full time**Job Description**The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance...
-
Lead Patient Relations Representative, RN
2 weeks ago
Los Angeles, United States CEDARS-SINAI Full time $50 - $81Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year! We offer an outstanding benefits' package,...
-
Lead Patient Relations Representative, RN
2 weeks ago
Los Angeles, United States CEDARS-SINAI Full time $50 - $81Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year! We offer an outstanding benefits' package,...
-
Patient Access Rep I
1 month ago
Los Angeles, United States Cedars-Sinai Medical Center Full timeJob Description Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members? If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this...
-
Patient Access Rep III
4 weeks ago
Los Angeles, United States Cedars-Sinai Medical Center Full timeCome join our team! The Patient Access Rep III is an advanced level position and is expected to have a high level of proficiency in all department duties and be competent to fill in on an interim basis in any department within Admissions with minimal Patient Access, Operations, Registration, Patient, Healthcare, Operation
-
Customer Service Rep
2 days ago
Los Angeles, United States Domino's Pizza LLC Full timeDomino's - 8320 Lincoln Blvd [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...
