Store Manager

6 days ago

Columbia, United States LensCrafters Full time

At LensCrafters, we're passionate about bringing people better sight. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America, with over 1,000 stores. As part of Luxottica, we have maintained a high standard of quality in vision care for over 35 years.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization, delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES
  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyze reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Guide team to execute all operational, inventory, and visual tasks to guidelines flawlessly
  • Ensure all Company approved safety programs are implemented and maintained consistently
BASIC QUALIFICATIONS
  • High School graduate or equivalent
  • 4+ years of management/supervisory experience
  • Comprehensive knowledge from operations, processes, and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills
  • Sales skills
  • Familiarity with cash register, computers, and calculators
  • Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
  • College degree or equivalent
  • State licensure and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • Previous experience in customer service and retail
  • High level of business acumen, including detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

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