Universal Associate

1 week ago

Tallahassee, United States Capital City Bank Full time

Universal Associate - Capital City Bank - More than your bank. Your banker.

Hours:
Monday - Friday 40 Hours

General Summary
The Universal Associate (UA) position provides prompt, efficient, and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifying opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. Follows established policies and procedures.

A Universal Associate will be responsive to both Personal Banker and Teller needs of clients.

All associates at Capital City Bank have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

  • Must be energetic, engaging, and able to handle various client interactions with innovative banking technologies.
  • Opens, closes, services, and supports all accounts, products, and services.
  • Uses various programs to ensure work is completed accurately and in compliance with regulations, such as: Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting.
  • Responds to client questions or concerns in a quick, courteous, and friendly manner.
  • Cross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division, and Bank goals.
  • Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.
  • Follows procedures for open/close office and robbery response.
  • Educate clients regarding ID fraud, phishing scams.
  • Process consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
  • Keeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work.
  • Follows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.
  • Attends meetings and training sessions, as required.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties
Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through 1-2 years work experience and/or a combination of work and education. Experience in client service, sales, cash handling is required.

  • Excellent interpersonal skills required to verbally communicate effectively and interact positively with clients, associates, and business partners.
  • Ability to follow detailed instructions and a wide range of procedures requiring some judgement.
  • Requires concentration to avoid mistakes in counting cash.
  • Proficiency in data entry/typing.
  • Ability to perform basic mathematical computations using various business machines and/or computers.
  • Ability to stand and/or sit for long periods of time.
  • Ability to apply initiative and work with minimal supervision.
  • Ability to exercise sound and reasonable judgement.
  • Sales, retail, and/or referral experience is preferable, particularly in cross-marketing products and service.
  • Must have attained the age of 18 for coverage under insurance bond.
  • Use of and/or understanding of Capital City Bank products and services is a plus.

Education
High school diploma or equivalent. Relevant client service and referral experience may substitute for the education requirement.

Working Conditions

  • Works at desk in lobby and behind Teller line.
  • Regular face-to-face contact with clients.
  • Repetitive motions.
  • Close visual acuity.
  • Some lifting of heavy coins.
  • Position requires sitting, standing, stooping, kneeling, and squatting.
  • Receiving currency from all sources may cause environment to be temporarily sullied.
  • Lobby environment requires professional demeanor, conduct, and appearance.
  • In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during, or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

  • Medical, Dental, and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

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