Regional Operations Manager

1 week ago

Vancouver, United States Lumen Full time $123,210 - $172,100

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Region Operations Manager is accountable for leading the service delivery efforts to residential customers as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and our Brand.

Internally, the incumbent has contact with all division departments to coordinate input and completion of projects; to gain information on district expenditures or purchases; keep an open line of communications and resolve employee relations issues; and to deal with any other matters that need attention.

Externally, the incumbent has contact with customers and outside contractors to answer questions and resolve problems; with community representatives to promote the Company; and with other telecommunications companies to share information.

The Main Responsibilities
  • Report to the Director of Operations and work independently on day-to-day operations.
  • Reporting to this position are Area Supervisors who are responsible for the continuous operations of installation and repair of outside plant activities.
  • Motivate all employees to give the very best service at the lowest cost. Must keep up with new technology and determine the best long-term solution for the Company while staying within the budget.
  • Arrange for adequate personnel training while maintaining an effective installation and maintenance schedule.
  • Manage multiple activities in a rapidly changing technological environment, at the same time, maintaining a high profile in the community by being active in the Chamber of Commerce, service groups and the City government. Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result.
  • Select competent staff in accordance with legal, corporate and department hiring guidelines. Develop an effective staff by motivating, training, performance managing and evaluating employees.
  • Contribute to the Company's financial objectives through efficient administration of sales marketing programs within the District. Provide input to sales on new products for service area.
  • Ensure customer service by all employees within the District is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives.
  • Direct implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by insuring that all work groups or affected customers are notified in an appropriate and timely manner.
  • Contribute to the development of the annual capital plan by working closely with the Engineering Department to ensure District needs are being addressed.
  • Implement and monitor the Corporate Safety Program within the District.
  • Perform special projects and other duties as assigned. Conduct recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics.
What We Look For in a Candidate
  • Typically with 5-7 years related experience and 2+ years previous manager level leadership experience preferred.
  • Proactively seeks new opportunities to increase operational efficiency.
  • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level.
  • Possess strong organizational, time management and analytical skills.
  • Ability to analyze and manage financial data and capital and expense budgets.
  • Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
  • Must enjoy working in a fast-paced, results-driven organization.
  • Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
  • Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
  • Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
  • Must have a valid driver's license.
  • Possess strong conflict resolution skills.
  • Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets.
  • Must possess excellent interpersonal skills that allow the candidate to meet results working with other departments, internal and external customers.
Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$123,210 - $164,280 in these states: OR
$129,080 - $172,100 in these states: WA

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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