Operations Manager

4 weeks ago

Waipahu, United States Hawaii Transfer Full time
Job Summary

The Operations Manager will oversee and direct daily operations at our warehouse, ensuring smooth and efficient workflow in a fast-paced warehouse environment. This role requires strong leadership, organization, and inventory management skills to ensure all warehouse activities align with business and customer needs.

Key Responsibilities
  • Oversee daily warehouse operations and create workload schedules to optimize productivity.
  • Supervise warehouse staff in unloading, marking, coding, and storing inbound inventory in designated locations.
  • Direct and monitor workers tasked with selecting outbound orders for timely delivery to customer locations.
  • Train and develop warehouse staff, ensuring all training programs remain current and relevant to each role.
  • Maintain accurate inventory control, conduct regular audits, and ensure compliance with inventory processes.
  • Manage month-end and year-end close processes for assigned areas, ensuring accuracy and timeliness.
  • Address customer inquiries and complaints professionally, ensuring excellent customer service.
  • Maintain detailed records to document the condition of inbound and outbound freight, including damages and special handling instructions.
  • Promote teamwork and collaboration across departments, fostering positive working relationships with staff and management.
  • Counsel employees on performance, behavior, and work expectations to encourage a productive work environment.
  • Adapt to flexible work schedules to meet business demands and customer expectations.
Qualifications and Requirements
  • Education/ Experience: College degree or equivalent working experience is required.
  • Supervisory Experience: Prior leadership or supervisory experience is a plus.
  • Operational Knowledge: Strong understanding of warehouse operations, processes, and inventory management.
  • Customer Service: Ability to deliver excellent customer service with strong communication skills (verbal, written, and listening) through email, phone, and in-person interactions.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn and operate client-specific systems. Experience using a WMS is preferred.
  • Detail-Oriented: Highly organized with a focus on accuracy and thoroughness in all tasks.
  • Problem-Solving: Strong ability to multi-task, prioritize responsibilities, and resolve operational challenges effectively.
  • Dependability: Reliable, responsible, and dedicated to fulfilling work obligations on time.
  • Integrity: Upholds honesty, ethical behavior, and professionalism in all actions and decisions.
  • Team Player: Cooperative, supportive, and able to foster a positive work environment.
  • Self-Control: Maintains composure and professionalism in high-pressure or challenging situations.
  • Flexibility: Willing to work a flexible schedule based on business demands.
Key Attributes for Success
  • Strong leadership and interpersonal skills with a focus on team development and collaboration.
  • Results-driven mindset with the ability to adapt to a fast-paced work environment.
  • Excellent organizational skills to manage daily schedules, inventory, and operational priorities.
Reporting Structure

This position reports directly to the Senior Operations Manager/General Manager.

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