Store Manager

3 weeks ago

Baltimore, United States Ross Stores Full time $51,528 - $80,512

Our values start with our people, join a team that values you

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:
General Operating Requirements:

  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.

  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.

  • Ensures proper scheduling of Associates to meet business objectives.

  • Accepts special assignments as directed by Leadership.

  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development:

  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.

  • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.

  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.

  • Ensures compliance with Ross personnel policies and procedures.

  • Manages Associate Relations issues, consulting with the District Manager as needed.

  • Ensures compliance with all State, Local and Federal regulations.
Expense Control:

  • Leads all expenditures to be within budget.

  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:

  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

  • Ensures all Associates understand and can execute emergency operating procedures.
Customer Service:

  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.

  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:

  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.

  • Represents and supports the Company brand at all times.

  • Manages Store to ensure a clean, neat, easy to shop environment.

  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Ensures merchandise is presented and organized according to Company merchandising guidelines.

  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention:

  • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.

  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.

  • Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:

  • Manages Work Processes

  • Business Acumen

  • Plans, Aligns & Prioritizes

  • Builds Talent

  • Collaborates

  • Leading by Example

  • Communicates Effectively

  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Five or more years of Store management experience in a retail environment.

  • Must maintain a high level of Customer service.

  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.

  • Ability to train, coach and develop Associates at all levels.

  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.

  • Fluency in English.

  • Must exercise considerable independent judgement and discretion.

  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

COMPENESATION AND BENEFITS

The base salary range for this role is $51,528 - $80,512. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

  • Store Manager

    4 weeks ago

    Baltimore, United States Giant Food Full time $83,000 - $138,000

    Address: USA-MD-Baltimore-601 East 33rd St Store Code: GF - Regional Ops (2765336) Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C.,...

  • Store Manager

    4 weeks ago

    Baltimore, United States Giant Food Full time $83,000 - $138,000

    Address: USA-MD-Baltimore-601 East 33rd St Store Code: GF - Regional Ops (2765336) Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C.,...

  • Store Manager

    2 days ago

    Baltimore, United States Extra Space Storage Full time

    As a Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Pay range: $15.50 - $20.66 per hour. Extra Space Storage is the largest self-storage company in the United States by store count, with over...

  • Assistant Store Manager

    4 weeks ago

    Baltimore, United States Giant Food Full time $65,000 - $95,000

    Who Is Giant?With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia, and Delaware.Giant’s mission is beyond stocking groceries on shelves,...

  • Assistant Store Manager

    4 weeks ago

    Baltimore, United States Giant Food Full time $65,000 - $95,000

    Who Is Giant?With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia, and Delaware.Giant’s mission is beyond stocking groceries on shelves,...

  • Retail Store Manager

    15 hours ago

    Baltimore, Maryland, United States Rainbow Shops Full time

    Rainbow Shops is a retail company seeking an experienced Retail Store Manager to lead its store operations. Key responsibilities include:Job DescriptionAs a Retail Store Manager, you will be responsible for managing the daily activities of the store, including supervising staff, handling customer complaints, and maintaining inventory levels.The ideal...

  • Automotive Store Manager

    3 weeks ago

    Baltimore, United States Monro Muffler Brake Full time

    Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst...

  • Automotive Store Manager

    3 weeks ago

    Baltimore, United States Monro, Inc. Full time

    Company Description Monro, Inc. Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire...

  • Store Operations Manager

    2 weeks ago

    Baltimore, Maryland, United States Pure Raw Juice Full time

    At Pure Raw Juice, we are seeking a skilled Store Operations Manager to oversee the daily operations of our store. This role plays a critical part in supporting the smooth and successful operation of the business.The ideal candidate will have previous experience in a supervisory or assistant management role, preferably in the food and beverage industry. They...

  • Retail Store Manager

    3 weeks ago

    Baltimore, Maryland, United States The Messy Buddha Full time

    Job DescriptionWe are looking for a talented Retail Store Manager to lead our team at the BWI Airport location. As a key member of our management team, you will be responsible for overseeing all aspects of store operations, including sales, customer service, and inventory management. Estimated Salary:$70,000 - $90,000 per year, depending on experience Key...

  • Retail Store Manager

    4 days ago

    Baltimore, United States City of Baltimore, Mayor's Office of Employment Full time

    Shift and scheduleDay shiftLocationBaltimore, MD 21211Benefits401(k) matchingDental insuranceEmployee discountHealth insurancePaid holidaysTuition reimbursementVision insuranceFull job descriptionGalls is looking for a Retail Store Manager (Baltimore, MD)Galls proudly serves America's Public Safety and Military professionals by combining the broadest...

  • Retail Store Manager Assistant

    2 weeks ago

    Baltimore, Maryland, United States The Messy Buddha Full time

    About the RoleThis is an exciting opportunity to join our team as a Sales Associate at The Messy Buddha's BWI Airport store. You will play a key role in supporting the delivery of sales plans by executing store and operational tasks efficiently.Key ResponsibilitiesSelling Effectiveness: Lead and model the selling and customer experience standards, lead...

  • Assistant Store Manager @ Neighborhoods Baltimore

    5 days ago

    Baltimore, United States Event Network Full time

    Assistant Store Manager @ Neighborhoods Baltimore301 Light St, Baltimore, MD 21202, USA Req #3112Monday, December 30, 2024At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything...

  • Store Leader

    1 month ago

    Baltimore, United States Lids Full time

    About Our Company The new Fanatics Local retail division is the one-stop shop to serve the ultimate sports fan looking for curated pieces from today's hottest sports and fashion brands for their local, regional, and collegiate sports teams. A division of Lids Sports Group, Fanatics Local is backed by the two leaders in the sports fan and fashion industry:...

  • Assistant Store Manager

    5 days ago

    Baltimore, United States Signet Jewelers Limited Full time

    Assistant Store Manager - Zales - White Marsh MallApply locations Zales - White Marsh Mall - Baltimore, MDTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: REQ_71263You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our...

  • General Manager

    5 days ago

    Baltimore, United States Mom's Organic Market Full time

    WE:Care more about attitude and work ethic than your experienceLove to promote from withinHave dynamic and interesting coworkers and customersHave faith in people's potentialMake friends at workTake pride in all of our 5 star reviewsWe are expanding and looking for people to join our team in the Baltimore area and beyond! As a General Manager, you will have...

  • Store Assistant

    2 weeks ago

    Baltimore, Maryland, United States CVS Health Full time

    Job Description OverviewThis Retail Store Associate role offers a unique opportunity to make a meaningful difference in the lives of customers and colleagues alike. As a key member of our retail team, you'll provide exceptional customer service, maintain a clean and organized store environment, and support various departments as needed.Essential...

  • Store Operations Specialist

    3 weeks ago

    Baltimore, Maryland, United States Aldi Full time

    As a Store Operations Specialist, you will have the opportunity to develop and implement strategies for optimizing store performance. This role involves supervising day-to-day store activities, ensuring overall store profitability, identifying staffing needs, managing schedules, and developing operational action plans while mentoring and developing the...

  • Store Operations Supervisor

    3 weeks ago

    Baltimore, Maryland, United States The Messy Buddha Full time

    We are seeking a Store Operations Supervisor to join our team at The Messy Buddha. As a Store Operations Supervisor, you will be responsible for ensuring the smooth operation of our store and providing exceptional customer service.The estimated salary for this role is $50,000 - $70,000 per year, depending on experience. We offer a comprehensive benefits...

  • Retail Store Associate

    4 months ago

    Baltimore, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...