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Quality Control Manager II

4 weeks ago

Columbus, United States JPMorgan Chase Full time
Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence (CoE) sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.

As a Quality Manager within the Credit Monitoring CoE, you will lead a team of Quality Analysts tasked with evaluating our clients' adherence to credit agreement terms. Your role will involve frequent collaboration with global counterparts to ensure alignment with policies, procedures, and best practices. You will work closely with our Credit Risk organizations, Bankers, and other internal operational teams on a global scale. Your sound judgement and leadership skills, coupled with your comprehensive understanding of an effective quality program, will be crucial in maintaining the overall quality of work to meet audit and control readiness standards. Additionally, as the Quality Manager, you will leverage quality review data to mitigate portfolio risk and enhance client experience.

Job Responsibilities:


  • Manage a team of Quality Analysts who perform assessments to ensure accuracy of each transaction
  • Will be responsible for overall quality of work for the production and quality analysts, reduce portfolio risk, and improve client experience
  • Govern critical KPIs including Service Level, Quality Control, and Quality Assurance results
  • Develop a comprehensive quality program that ensures an audit ready environment and perform quality reviews for multiple processes across LOBs
  • Partner with process owners to share insight into quality review findings to improve results
  • Produce reporting and present to leadership team sharing insight into volume of reviews, quality scores, trends, root cause analysis, and other relevant observations
  • Work with management team on overall process improvement tasks including being an ambassador of the &mpowerNow program
  • Deepen team knowledge around processes that impact them and hold calibration sessions to ensure consistency of work and to identify any knowledge gaps

Required qualifications, capabilities, and skills:
  • Experience with quality program execution and controls
  • Experience successfully managing people
  • Strong Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will guide opportunities / recommendation for improvement
  • Strong communication (oral and written) with high degree of comfort communicating with management, as well as conflict resolution skills
  • Demonstrates attention to detail and ability to make connections, identify issues and escalate for resolution
  • Ability to quickly learn new or changing business processes, ability to articulate complex concepts clearly to differing audiences and ability to work with data sets to pull trends and insights, and provide regular reporting to senior stakeholders
  • Inclusive leadership skills with the ability to collaborate across different groups

Preferred qualifications, capabilities, and skills:
  • BS/BA degree or equivalent experience
  • Understanding of CORE preferred
  • Proven expertise in setting direction, creating and executing test strategies
  • Experience in commercial lending in controls, audit, quality assurance, risk management, or compliance preferred
  • Demonstrate confident leadership with sound judgment and ability to multi-task, work well under pressure with commitment to deliver under tight deadlines
  • Ability to analyze problems with keen attention to detail; Inquisitive and proactive
  • Analytical skills with ability to aggregate data, identify root causes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans