Lead Analyst, Application Support

3 weeks ago

Houston, United States Spire Inc. Full time
Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

  • We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
  • We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
  • We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
  • We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking an Application Support Lead Analyst. This position will be responsible for serving as the primary subject matter expert for technical and business driven applications in support of the Spire Marketing team.

Duties and Responsibilities
  • Thorough knowledge of business processes in assigned area of responsibility
  • Act as lead IT representative for ETRM related applications and processes
  • Ensure ITS change management policies and procedures are followed as they relate to the ETRM related systems
  • Perform initial positive and negative testing for solutions prior to releasing for user acceptance testing
  • Ability to quickly learn and adapt to new technology features as needed to support business goals
  • Write documentation to describe program development, logic, coding, and corrections
  • Proactively work with ETRM vendor to maintain health of the ETRM environments, create support requests, as needed, for defects, upgrades, etc.
  • Recommend patches, upgrades, and configuration changes
  • Create support requests and work with vendor support teams, as needed, for defects, upgrades, etc.
  • Practice effective organizational and analytical skills
  • Update and maintain internal software documentation.
  • Create and update reports; implement changes to report.
  • Provide user security reports for audit.
  • Understand software quality best practices, test strategy and planning
  • Identify all potential problems associated with the implementation of a project and develop a test plan to cover all the areas of those problems
  • Meet with team members and end-users to discuss and capture accurate direction on all projects. Use experience to direct best resolution selection, coding, testing and delivery processes
  • Reading technical manuals, conduct system diagnostics, and provide technical guidance.
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • All other duties as assigned
Essential Characteristics and Competencies Supervisory Responsibilities

none

Required Education (certifications, licenses)
  • Bachelor’s degree in Computer Science or comparable work experience and certification
Required knowledge, skill and abilities
  • 7+ years of experience IT related experience
  • 7+ years of ETRM systems experience
  • 7+ years of experience with commodity trading and risk
  • 5+ years of Systems Analysis experience
  • 5+ years of project related experience
  • 3+ years of experience with Windows Server
  • 3+ Report Writing experience
  • 3+ years of Endur experience
  • Strong ETRM development experience
  • Strong experience with Endur front, middle, and back office modules
  • Strong experience working with PL/SQL and SQL
  • Experience with Oracle Database
  • Experience with Java development tools
  • Experience with versioning software is preferred
  • Tableau experience preferred
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows Server.
  • Experience with SQL and report building
  • Willing to learn new skills and modules
Physical demands, environment and schedule
  • Hybrid Work Environment - Remote work and work performed in a shared office environment
  • Typically, 8 hours a day, Monday through Friday. Work after hours and travel may be required.
Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com


Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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