Non-Emergency Communications Operator

3 weeks ago

Cheyenne, United States City of Sioux Falls Full time $24 - $26

Are you seeking a new and innovative career opportunity? One where you serve your community, communicate with citizens, and make decisions that impact the city? If so, the role of Non-Emergency Communications Operator may be the perfect fit for you

Starting Wage (effective 1/6/2025): $23.95 hourly

Shift Differential: $1.00 per hour, between 2:00pm-5:59am; seven days a week.

Why Metro Communications?
  • Robust Health and Wellness Benefits: You will have access to our live-in dog, Nena, that provides support to our team, a workout facility, wellness lab, and ample outdoor space for breaks. The Metro Communications team, and the City of Sioux Falls, offer employee well-being support, including EAP, chaplains, and peer support.
  • Career Development Opportunities: In Public Safety, you can expect a stable job with career advancement opportunities such as Emergency Communications Operator, and leadership positions.
  • Paid Training Experience: We will serve you with a three-week paid on-the-job training program, and no experience is necessary
Job Responsibilities

Perform technical work using computer and communication technology in the receipt and transmission of public safety communication services with established protocols.

  1. Answer a high volume of non-emergency calls, determine the type of response necessary, coordinate and relay information on all public safety requests.
  2. Quickly identify emergency or crisis situations requiring police, emergency medical services, and/or fire assistance and process the calls appropriately.
  3. Identify a caller’s request, work independently with the caller to ensure appropriate response, and route their call appropriately.
  4. Call back citizens, alarms companies, and other parties to notify them of service delays or gather additional information.
  5. Provide callers responses to inquiries or complaints through research on various government or city resources.
  6. Prepare and maintain accurate records, telephone calls, resource files, and information systems.
  7. Operate electronic devices and computer equipment in the processing and updating of information utilizing various database systems.
  8. Serve as a relevant member of the team: participate actively in meetings; provide pertinent program feedback; make recommendations for improvement when identified; collaborate and/or innovate to identify and recommend new opportunities, policies and/or procedures; identify and address barriers to ensure success; mentor and support peers to be successful.
Minimum Qualifications
  • Graduation from high school or GED certification, or any such combination of education, experience, and training as may be acceptable to the hiring authority.
  • Must have no convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary.
Supplemental Information
  • Ability to rapidly acquire working knowledge of approved principles, practices, and procedures of communication dispatch work.
  • Ability to learn, apply and maintain Emergency Medical Dispatch (EMD)/ Medical Priority Dispatch (MPDS) protocols.
  • Ability to communicate effectively, both orally and in writing, to a variety of audiences.
  • Ability to prioritize and multi-task.
  • Ability to make sound decisions using all available information.
  • Ability to accomplish tasks while working under stress.
  • Ability to read maps.
  • Ability to develop and maintain cooperative working relationships with co-workers and citizens.
  • Ability to maintain the quality of work and the confidentiality and integrity of the Metro Communications team.

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