Day Center Coordinator

4 days ago

Los Angeles, United States Downtown Women's Center Full time $22
Essential Functions
  • Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities
  • Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food
  • Ensure a safe and welcoming indoor and outdoor environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants
  • Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate
  • Assist with outreach to develop new resources as directed
  • Lead, train and monitor peer leaders, interns and volunteers in the provision of services - assist with identifying and assigning projects and tasks where volunteers and interns can be utilized
  • Assist with Day Center tracking and data entry as needed
  • Assists with meal distribution
  • Other duties as assigned to support the mission of the organization
Competencies
  • Knowledge of issues related to women's poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  • Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
  • Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong written and oral communication skills required
  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
Supervisory Responsibility

This position involves supervising women with lived experience through our peer leadership program.

Work Environment

The Day Center is staffed seven days per week (Mon-Sun: 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meets the immediate needs of over 200 women each day.

Physical Demands
  • Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45 lbs
  • Carry and sort donations
  • Ability to operate computer, phones, fax and printer
Position Type and Expected Hours of Work

This is a On-call position. Ability to work daytime hours is required. The On-Call shifts for this position are Monday-Sunday between the hours of 7:00am-3:30pm.

Qualifications
  • Culture Humility.
  • Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  • Must provide documentation of a negative COVID-19 test result from the last seven days, on the first day of hire.
  • Must provide documentation of a negative TB test result within the last twelve months, on the first day of hire.
  • You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and the second dose must be received within 30 days from the first day of hire.
Required Education and Experience
  • Associate’s degree or equivalent experience preferred
  • Direct service experience with disadvantaged populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
  • Oral and written fluency in both Spanish and English strongly preferred

Fair Chance Act Statement

Downtown Women’s Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion.

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