Store Manager

2 weeks ago


Yonkers, United States Lumber Liquidators Full time $22

This position requires long hours including Saturday work and occasional Sundays during promotional periods.

Qualifications
  • Five years of related sales/retail/customer service experience; one to three years of direct sales managerial experience (developing, leading teams and/or managing associates)
  • Experience working in a retail environment
  • Must possess a valid driver’s license and acceptable driving record (Required)
  • Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
  • Effective project management and time management skills.
  • Proactively assist team members, managers, and associates. Step in and help when and as needed.
  • Manage special projects and perform other duties as assigned.
  • Ability to effectively solve problems by analyzing situations and applying creative and timely solutions.
  • Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer, and scheduling needs.
  • Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
Responsibilities
  • Set expectations and provide leadership, coaching and oversight for a team of sales and sales support associates dedicated to driving revenues and committed to providing outstanding customer service.
  • Manage the daily operation of a store including but not limited to; sales, customer service, safety, inventory control, merchandising, promotional events, training, associate relations, scheduling, opening/closing, alarm response, cash management, and facility maintenance.
  • Ensure proper inventory levels, by product, to maximize sales opportunities.
  • Achieve sales plans, gross margin, profitability goals as well as all operational standards daily.
  • Establish personal and individual associate sales goals and set performance expectations for each associate. Review results and provide feedback and coaching daily to ensure success.
  • Address all store performance management and associate relations issues in a timely and effective manner.
  • Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and existing customers.
  • Timely and accurate completion of all required reports, paperwork and maintaining accurate financial records (e.g., reconcile daily cash report). Ensure/verify completion of daily bank deposits, audits, and check sheets.
  • Ensure associates are aware of and comply with all laws, policies, safety standards, procedures, and OSHA requirements. Immediately address and/or report violations; follow the letter and the intent of all policies.
  • Build productive, collaborative working relationships with the store team as well as with other Lumber Liquidators stores, third party vendors (installers) and corporate business partners.
  • Ensure all associates have completed required components of Company training programs and are adequately trained in all departmental functions. Act as a coach and mentor for associates.
  • Resolve customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company within the four-wall accountability.
  • Ability to multi-task, prioritize and delegate tasks and duties to store staff in a complex retail environment.
  • Lead by example by always adhering to the Company Code of Business Conduct (Ethics).
  • Sets up and maintains regular and promotional event signage and sets and maintains plan-o-grams.
  • Answers phones, makes required sales calls, greets/acknowledges all customers, responds to customer inquiries, and addresses all customer service issues in a professional, timely and efficient manner.
  • Achieves personal sales goals and helps ensure achievement of store sales and profitability goals, accessory and installation goals as well as operational metrics; demonstrates excellent product knowledge.
  • Assists in maintaining clean, organized and safety compliant showroom, warehouse, and support areas.
  • Assists in receiving/shipping and warehouse duties as required.
  • Prepares customer orders for pick-up and delivery and assists in the loading and unloading of products.
  • Maintains supplies and completes cleaning, maintenance, and sales support duties as required/assigned.


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