Customer Service Management Trainee

3 weeks ago

Allentown, United States Uline Full time $25 - $30

Customer Service Management Trainee

Pay from $25 to $30 per hour with significant growth and earning potential

Pennsylvania Branch
700 Uline Way, Allentown, PA 18032

A new career opportunity is calling Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold – apply for this unique opportunity now

Better together This position is on-site, and we are looking for people who share our passion.

Training Hours: Monday - Friday 8:30 AM to 5 PM. Various shifts available.

Position Responsibilities
  • Master all aspects of customer service management through a comprehensive hands-on training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.
Minimum Requirements
  • Bachelor’s degree.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer-focused service, teamwork and attention to detail.
  • Prior leadership / management experience is a plus.
Benefits
  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance and sales goals.
Employee Perks
  • Best-in-class, clean, modern facilities.
  • First-class fitness center. Beautifully maintained walking trails.
About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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