Slot Guest Representative
1 week ago
JOB DESCRIPTION:
This position is responsible for minor machine repairs, paying jackpots, participating in promotions and the overall guest experience. All duties are to be performed in accordance with departmental policies, practices, as well as DeSimone Gaming policies and procedures.
- Develop and maintain positive relationships with Guests on Casino floor.
- Responsible for practicing, supporting and promoting guest service standards.
- Encourage guests to enroll in players club.
- Process jackpots and associated paperwork following internal controls policies and procedures.
- Perform minor repairs including bill jams, ticket issue and replacing TITO paper.
- Place malfunctioning machines out of service and record on the Technician Log.
- Circulating slot floor looking for minors, suspicious activity, guests in need of assistance and malfunctioning machines.
- Be aware of ongoing promotions and activities and convey them to our guests.
- Performs other job-related duties as requested.
JOB REQUIREMENTS:
Required:
- Excellent customer service skills.
- Basic computer knowledge and skills.
- Professional appearance and demeanor.
- Ability to work varied shifts, including weekends and holidays.
- Basic math skills to make change with currency.
- Ability to stand for prolonged periods.
- High School diploma or equivalent.
- Able to effectively communicate in English, in both written and oral forms.
Preferred:
- At least 2 years previous slot floor experience.
- Previous experience working in a similar setting.
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