Field Service Technician I

1 week ago

Phoenix, United States Mitsubishi Electric Power Products, Inc. Full time

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician I to perform maintenance and service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role also includes battery installations and routine testing to ensure reliable performance for our customers.

What You’ll Do:
  • Deliver On-Site Support: Perform preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
  • Schedule with Precision: Serve as the primary customer contact for scheduling routine service and preventative maintenance work.
  • Troubleshoot and Repair: Conduct routine troubleshooting and repair work on power quality products, ensuring optimal performance.
  • Handle Battery Maintenance: Perform battery installations and routine testing, maintaining reliability and safety.
  • Keep Service Flowing: Execute maintenance procedures on a periodical flow, ensuring customer satisfaction and product longevity.
  • Document Everything: Maintain detailed service records and provide comprehensive documentation of all services performed.
  • Inspect and Test: Examine returned products, components, and systems to determine defects and operational status.
  • Collaborate Across Teams: Work with other MEPPI departments, including Engineering, to identify product solutions for improved performance and protection.
  • Submit Accurate Reports: File expense reports promptly and accurately in accordance with company policies.
  • Be a Positive Representative: Further the goals and positive image of the division by conducting business with customers, suppliers, and internal teams in a timely and cooperative manner.
What You Bring:
  • Education: Associate degree in Electrical, Electronics, or a related technical field, with 0-1 years of experience in troubleshooting and repair of technical, electrical, or electronic products—or equivalent education and experience.
  • Technical Expertise: Developed knowledge and proficiency with mechanical and electronic test equipment.
  • Communication Skills: Strong verbal and interpersonal skills to communicate professionally with customers and team members.
  • Technical Knowledge: Ability to identify and resolve technical issues effectively and efficiently.
  • Technology Proficiency: Developed computer skills, with emphasis on Microsoft Office products and MRP/ERP business systems.
What’s in It for You?
  • Comprehensive Health Coverage: We’ve got you covered MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
  • Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions.
  • Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
  • Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
  • Exclusive Employee Discounts: Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

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