Optometric Assistant

7 days ago

Taylor, United States Henry Ford Health Full time
General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

  • Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
  • Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
  • Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
  • Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
  • Interpret a doctor’s prescription and suggest products and enhancements to address specific prescription requirements
  • Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
  • Answer and address customer concerns and questions.
  • Direct customer to the appropriate source when unable to address customer questions.
  • Handle multiple customers effectively with tact and a sense of urgency.

Knowledge, Skills And Abilities Required

  • Requires high school diploma or GED
  • Previous computer experience and basic math skills preferred
  • Previous customer service or optometric tech experience preferred.
  • Computer and/or electronic medical records knowledge preferred.
  • Retail and/or hospitality and/or customer service experience preferred.
  • Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
  • Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

  • Works in a retail optical environment.
  • Requires evening and weekend hours.

Additional Information

  • Organization: Community Care Services
  • Department: HF Optimeyes Taylor SVC 2VS303
  • Shift: Rotating
  • Union Code: Not Applicable