Trainer-Customer Service

1 week ago


Memphis, United States Baptist Memorial Health Full time

Summary

Plan and establish training programs for admission department. Perform training needs analysis, design and conduct training programs, and conduct follow-up evaluations. Candidates must possess strong communication, technical, organizational, and team building skills. Candidate must promote a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Must maintain accurate and timely billing information, processes, appointments, and daily reconciles charge and payment entries and bank deposit.

Responsibilities


  • Plan and establish training programs based upon a needs-analysis and department objectives.
  • Conduct customized training programs for personnel.
  • Assist in the quality assurance program by monitoring employee performance according to performance standard.
  • Manage administrative responsibilities for training classes.
  • Completes assigned goals.
  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Carries out all other duties assigned by the Manager in a timely manner.
  • Completes assigned goals.

Requirements, Preferences and Experience

Education

Minimum: High school diploma or equivalent

Experience

Preferred: Five years of customer service experience preferred with insurance, registration, call center, billing and/or medical collection and medical terminology

Minimum: Two year's customer service experience required

Special Skills

Minimum: Proficient in Microsoft Word and Excel; strong communication; organizational, technical, and team building skills. Type 30 wpm, 10 key experience, excellent customer relations skills, basic knowledge of windows applications, and medical terminology knowledge.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 16211 - Trainer-Customer Service
Facility: BMH - Tipton BCC
Department: BCC Administration
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area

  • Memphis, United States Baptist Memorial Full time

    Summary Plan and establish training programs for admission department. Perform training needs analysis, design and conduct training programs, and conduct follow-up evaluations. Candidates must possess strong communication, technical, organizational, and team building skills. Candidate must promote a high level of customer satisfaction during patient...


  • Memphis, Tennessee, United States ResourceX Full time

    Unlock Your Potential with Resourcex Inc: Are you looking to advance your IT career? Do you want to learn from experienced trainers and get placed in top IT companies? Look no further than Resourcex Inc! Our innovative training programs and placement services are designed to help you achieve your goals and succeed in the IT industry.What We Offer: •...

  • Customer Service

    1 week ago


    Memphis, United States Premium Liquor Full time

    Customer Service RepresentativeWe are looking for a friendly and helpful Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving any issues they may have, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving...


  • Memphis, United States VERITAS HHS Full time

    The Customer Service Representative provides customer services to customers and stakeholders who contact the office by phone. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities. Customer Service, Customer Service Representative, Representative, Customer Experience, Retail


  • Memphis, Tennessee, United States Bass Pro Shops Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Bass Pro Shops. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:Assist customers with purchasing decisions and answer questions about...


  • Memphis, Tennessee, United States Walmart Full time

    Job OverviewWe are seeking a dedicated and customer-focused individual to join our team at Walmart as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service by acknowledging customers, identifying their needs, and assisting with purchasing decisions.Key Responsibilities:Membership Support:...

  • Customer Service Rep

    3 weeks ago


    Memphis, United States Independent Bank Full time

    The customer service representative is responsible for working in the Customer Service Department and Contact Center, and answering in-bound customer calls, and making out-bound customer and marketing calls. DUTIES Duties will vary dependent upon section assigned in the call center. Duties may include, but are not limited to: Identify sales opportunities....


  • Memphis, United States Corky's Barbecue Full time

    Job Type Part-time Description Job Title: E-Commerce Customer Service Representative Overview: Corky's BBQ is seeking a customer service representative who will work on our e-commerce platform and assist customers with placing orders, answering questions, and resolving issues. The ideal candidate will have excellent communication skills, attention to detail,...


  • Memphis, Tennessee, United States LOCAL PLUMBING COMPANY Full time

    Job OverviewWe are seeking a highly skilled Customer Service Coordinator to join our team at LOCAL PLUMBING COMPANY.The successful candidate will be responsible for answering multiple phone lines, responding to customer inquiries, and dispatching calls to service representatives.This is an excellent opportunity for someone looking to work in a fast-paced...


  • Memphis, United States CollisionRight Full time

    POSITION DESCRIPTION Title: Customer Service Representative SUMMARY: The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high-quality customer satisfaction. Additionally,...


  • Memphis, United States CollisionRight Full time

    POSITION DESCRIPTION Title: Customer Service Representative SUMMARY: The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high-quality customer satisfaction. Additionally,...


  • Memphis, United States Morrow Group USA Inc Full time

    Description Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll...


  • Memphis, Tennessee, United States Premium Liquor Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premium Liquor. The ideal candidate will be responsible for providing exceptional customer service, responding to customer inquiries, resolving issues, and ensuring a positive experience.About UsPremium Liquor is a leading provider of...


  • Memphis, Tennessee, United States Circle K Full time

    Overview: As a Customer Service Representative at Circle K, you will have the opportunity to provide excellent customer service and support to our customers in a fast-paced retail environment. Our ideal candidate is a team player who can work effectively in a dynamic setting.">Job Summary: We are seeking a motivated and detail-oriented individual to join our...


  • Memphis, Tennessee, United States Domino's Pizza LLC Full time

    Job Description:We are seeking a customer-oriented service representative to join our team at Domino's Pizza LLC.The ideal candidate will be genuinely excited to help customers and have a natural ability to solve problems.This is a fantastic opportunity for someone who wants to work in a fast-paced environment and provide top-notch service to our...


  • Memphis, Tennessee, United States Lennys Grill & Subs #152 Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lennys Grill & Subs #152. In this role, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and contributing to the success of our restaurant.Key ResponsibilitiesProvide...


  • Memphis, Tennessee, United States Domino's Pizza LLC Full time

    About Domino's Dominos Pizza LLC is a leading food delivery company in the US. As a Frontline Sales Representative at Domino's, you'll be part of a team that serves customers with quality food and exceptional service.\Job Summary This role is for a Retail Team Member Specialist who will work as part of our store team to deliver sales growth and customer...


  • Memphis, United States WestRock Full time

    The Customer Service Advocate will serve as a support for the Memphis Branch and will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner. Requires detailed Customer Service, Advocate, Sales Representative, Service, Processing, Data Entry, Manufacturing, Retail


  • Memphis, Texas, United States Family Dollar Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team at Family Dollar.Job ResponsibilitiesThe ideal candidate will be responsible for providing exceptional customer service, greeting customers, and assisting with merchandise selection. They will also answer store and product questions, ensuring that customers have...


  • Memphis, United States EZCORP Full time

    Address: 5286 Winchester Memphis, Tennessee 38118 Brand: EZPawn Pay range is based on experience from $12 to $15 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...